Salesforce Application Support Specialist Jobs

Strong organizational and time-management skills, with the ability to prioritize tasks effectively.

Conduct training sessions and workshops to enhance end-user knowledge and proficiency.

Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).

Proven experience in application support or a similar technical support role.

Strong knowledge of software applications, operating systems, and databases.

Excellent problem-solving skills and the ability to analyze and resolve complex technical issues.

Interact with FMT’s ticketing system and FMT’s clients to properly assign, prioritize, troubleshoot, resolve, and update tickets and knowledge base articles.

Write knowledgebase articles, blogs, and other content to contribute to FMT’s marketing efforts.

Track and manage open cases to resolution within ticketing system.

Knowledge of enterprise applications (ERP, CRM, ITSM, PSA, etc), preferably SaaS: NetSuite, Salesforce, ZenDesk.

Experience in an end-user support environment preferred.

Strong attention to detail and written/verbal communication skills

· Experienced navigating SQL Server Management Studio

· Excellent communication and interpersonal skills

· Knowledgeable with SQL syntax

· Troubleshoot and diagnose technical issues related to systems

· Perform routine system tasks

· Overseeing daily IT systems operating workflows

Answer help desk calls and emails to resolve customer problems related to products and experiences.

Ensure the quick response or need for escalation to provide a positive Customer Experience aligned with the company's Core Values.

Maintain and update the customer product knowledge base and training tools/materials.

Excellent communication skills both written and verbal.

Product and/or application support experience

Experience effectively presenting and training customers

• Author documentation to ensure effective transition of knowledge.

• Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.

• Strong written and verbal communication skills

• At least three (3) years supporting applications; preferably with some application scripting or programming experience

• Perform impact analyses on production fixes and enhancements to establish priorities.

• Work with vendors to hold them accountable for quality and timely deliverables.

Excellent communication skills, prior customer service experience desired

Java C# knowledge and SQL development/scripting

Experience with Windows Package Application Admin

Experience in Agile/SAFe environments a plus

Responsible for supporting and troubleshooting Transportation team application suite

Respond to Tickets / JIRAs / Requests for Assistance

Provides support for the corporate applications most used by end users and business managers.

Manage service tickets and coordinate problem resolution for tickets related to core business applications.

Bachelor’s Degree in computer-related discipline and/or equivalent experience within an applications support environment

Solid experience providing application support to key business end users

This role will be 3 days onsite, 2 days remote.

Conducts weekly reviews of open service tickets to make sure the most critical tickets are closed in a timely manner.

Will need some programming skills

Certification:Power User is anice to have

Messaging services experience and Messaging queue

Experience designing and debugging J2EE platforms

*** Due to client requirements this role is only open to candidates willing to work

Triage & root cause analysis investigations

Analyzing and understand the deliverables as per business requirements and work on the allocated tasks based on priority.

Excellent working knowledge of Prime Brokerage business/applications and technologies used.

7+ years of experience in supporting Prime Brokerage trading systems with primary focus in Synthetic Prime Brokerage, Pre-Trade lines of business.

Product knowledge of swaps/equity/fixed Income/options and derivatives.

Exceptional data analysis skills and ability to follow data flows/processes.

Knowledge of IT project & development lifecycles (SDLC) within Investment Banks.

Bachelor's degree (B. A.) from four-year college or university: Business, Finance, Accounting, Construction, MIS, or Project Management.

Provides subject matter expertise within the specific applications, such as the Sales, Construction Management, Accounting, Purchasing, etc

Working knowledge of JD Edwards or similar accounting system and related integration software systems preferred.

Experience working independently and in a collaborative environment is essential.

Must have experience providing customer service to both technical and non-technical end users.

Experience with Homebuilder Sales or Scheduling software, or a strong background in home building concepts is a plus.

Develop and maintain relationships across our matrixed organization ensuring that any organizational changes are managed in a timely fashion.

Bachelor's Degree with 3 years of experience.

Attention to detail. Strong oral and written communication skills.

Excellent planning and organizational skills.

written and verbal communication skills

Responsible for working with the sales effectiveness team to leverage Salesforce and its related platforms.

Contribute to software documentation, knowledgebase articles, and other client-facing materials.

Excellent written and oral communication skills.

4 to 7 years of working experience.

EDiscovery experience is a big plus.

eDiscovery experience is a big plus.

Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.

3. Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model.

At least eight years of related IT/Quality/Customer Support experience.

Experience with VPNs, Azure Cloud, SQL, Database connectivity, 3 Tier Web Application Networking background

Knowledge of standard IT hardware and equipment and Active Directory.

4. Utilizes the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.

5. Demonstrate ability to recognize and document product performance trends within the quality system.

Take detailed notes and record events/problems in the appropriate knowledge base

Schedule and coordinate meetings to review and solve customer issues.

Maintain consistent communication with customers for open issues

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Take note of customer resources/tools and install and test them locally to aid in the troubleshooting endeavor

Effective issue management skills, problem identification, root cause analysis, and solution recommendation

Effective issue management skills, problem identification, root cause analysis, and solution recommendation.

Strong technical skills in PLSql, Unix, and hands-on experience in Shell/Python/PowerShell Scripting

Experience with ITIL environment. ITIL Certification desired

Familiarity with distributed applications including strong programming skills in Java and strong RMDBS, noSQL database experience

Strong technical skills PLSql, Unix, Preferred to have hands-on experience in Shell/Python/PowerShell Scripting.

Requires a bachelor’s degree or equivalent in education and experience plus three years of related experience.

At least 2 of the 3 years experience with the REDCap platform or similar data collection platform

Thorough knowledge of REDCap project design fundamentals and REDCap instrument development.

Knowledge of HTML, CSS, SQL, data type principles, basic programming fundamentals and client server model.

Experience in a university/medical center environment.

Job Type: Officer of Administration

Perform Trainings remotely and in-classroom settings.

High School or Equivalent experience.

Knowledge of Information Technology background required.

Excellent customer service and problem-solving skills and sense of urgency.

Ability to effectively handle multiple priorities, working remotely with minimal supervision and high level of attention to detail.

Knowledge of CCURE 9000 and American Dynamics victor is preferred.

Ensures that all problems/incidents are logged into the Ticket Management System and managed.

Update government task manager (GTM) on production issues and initiatives.

Ensure staff is trained in procedures and responsibilities.

Maintain a list of scheduled production events - ensure timing does not conflict with operations requirements.

Operates and maintains CA environment with a focus on Salesforce Application support.

Works with EIO database and infrastructure teams, other contractor teams and partner organizations to establish and maintain CA systems.