It Application Support Specialist

JOB DESCRIPTION: IT Application Support Specialist

Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,400 employees in 21 U.S. and International offices. This year, we were rated one of the Top 50 Best Companies to work for according to Vault.com. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems. At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you!

We are looking for an IT Application Support Specialist to join our Advisory Department in our Carlsbad, CA office. As an IT Application Support Specialist, you will be responsible for providing excellent client service. Our firm provides excellent compensation, benefits, wellness initiatives, and a strong career path for high performing professionals.

NOTE: This is a remote position.

Responsibilities:

• Collaborate daily with teammates to provide excellent & quick support to our internal teams and external clients from an IT perspective.
• Produce detailed documentation of processes and resolutions.
• Write knowledgebase articles, blogs, and other content to contribute to FMT’s marketing efforts.
• Provide technical training to client administrators and end-users.
• Administer employee on-boarding & off-boarding procedures for IT applications, systems & hardware.
• Provide support of Microsoft technologies, focusing on Office 365 and Azure environments.
• Provide support & error resolution for online application & tool connection issues.
• Provide end-user desktop support, including setup & resolving hardware issues, managing software updates, and user security & password resets.
• Provide support of enterprise applications, focusing on Salesforce, ZenDesk and TenRox.
• Follow guidelines for triaging and escalating to Tier 2 resources.
• Provide Tier 1 support for external clients on Microsoft stack, NetSuite and Salesforce.
• Other duties as assigned.
• Track and manage open cases to resolution within ticketing system.
• Interact with FMT’s ticketing system and FMT’s clients to properly assign, prioritize, troubleshoot, resolve, and update tickets and knowledge base articles.

Qualifications:

• Experience in an end-user support environment preferred.
• Knowledge of enterprise applications (ERP, CRM, ITSM, PSA, etc), preferably SaaS: NetSuite, Salesforce, ZenDesk.
• Computer literacy required, including advanced Microsoft applications (i.e., Excel, Word, PPT, etc.)
• 1+ years in help desk, enterprise applications support, systems administration, or technical IT support role.
• Understanding of the following technologies: Office 365, Azure, Windows Microsoft Server and Desktop OS’s.

Knowledge Skills and Abilities:

• Ability to define, create, and complete a technical task without a great deal of guidance
• Heightened sense of urgency and deadline driven
• Strong attention to detail and written/verbal communication skills
• Strong critical/logical thinking skills with the ability to quickly troubleshoot and diagnose technical issues
• Positive attitude, self-motivated and eager to succeed
• Ability to resolve support tickets efficiently, both remotely and by travelling on-site to a client

What we offer:

• Employer contribution to Life Insurance, and 401(k) plan
• Medical, Dental, and Vision Insurance, with the ability to defray the employee contribution by engaging in our wellness initiatives
• Competitive Base Salary and performance-based bonuses
• Hybrid, flex, and remote work opportunities available
• Customized learning and development opportunities and continuing professional education both in-house and virtually
• Ability to work in a growing, dynamic, employee-centric firm that values your unique contribution

About Citrin Cooperman

Citrin Cooperman is one of the nation’s largest professional services firms. Citrin Cooperman & Company, LLP, a licensed independent CPA firm that provides attest services and Citrin Cooperman Advisors LLC which provides business advisory and non-attest services, operate as an alternative practice structure in accordance with the AICPA’s Code of Professional Conduct and applicable laws, regulations, and professional standards. Clients are in all business sectors and leverage a complete menu of service offerings. The entities include more than 300 partners and over 1,500 employees across the U.S.

This will further cement our mission to be the go-to regional and national professional services firm of choice that middle-market clients can depend on for the core assurance, tax, and strategic business consulting and advisory services that will bring value, enhancing their business and personal aspirations.

For more information, please visit citrincooperman.com and be sure to follow us on LinkedIn, Twitter, Facebook, Instagram, and YouTube.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.

The salary range for this position is $65,000 - $75,000. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.