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Assistant Service Desk Technician 6-Month Paid Internship

Company

WD-40 COMPANY
Address , San Diego, 92131, Ca
Employment type INTERN
Salary
Expires 2023-10-01
Posted at 8 months ago
Job Description
Overview:
WD-40 Company has an opening for an undergraduate level service desk support technician summer/fall paid internship within our I.T. team. The successful candidate will be solution oriented and customer focused to help support end-users throughout the U.S.

This highly interactive support position will assist with troubleshooting, repairing, building, and configuring hardware and software on end-user computer workstations, mobile devices, and peripherals.

If you are passionate about learning and working with new technology, please submit your internship application today!
Responsibilities:
Service Desk Support Intern Primary Areas of Responsibility
  • Assists with builds, configuring and installing laptops, desktop, and other devices.
  • Assists with installs, troubleshooting, repairs, and maintenance on any associated hardware, operating systems, and application software and data-communication equipment.
  • Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.
  • Acts as resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
  • Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
  • Supports analytical, technical, and administrative activities in the installation of new and/or expansion of existing systems.

Customer Service
  • Greet customers warmly and ascertain problem or reason for requesting assistance
  • Maintain open communication with the customer and provide constant ticket updates.
  • Identifies and assesses customers’ needs to achieve satisfaction
Qualifications:
Qualifications
  • Proficiency with Microsoft Windows Operating System and Microsoft Office
  • Must be actively enrolled in a graduate or undergraduate program at an accredited university with a related information technology major. At least 2 years of completed coursework is preferred.
  • Completion of high school diploma, GED or equivalent.
  • Basic understanding of the configuration, maintenance and troubleshooting of a wide variety of Desktop PC's, laptops, and peripherals printers / multifunction copiers.
  • Customer service drive with outstanding communication and active listening skills

About Us:
Our “Why”
At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply
  • Learning-based culture that supports the growth and development of all tribe members
  • Over 93.3% employee engagement as of January 2022 global employee survey
  • A culture where 93% of the tribe report experience a sense of belonging
  • Strong values aligned culture whose #1 strategic driver is to build a business for the future that we will be proud to hand down to the next generation
  • Voted Most Democratic Workplace and certified WorldBlu Freedom Centered Workplace

Do You Align With Our Values?
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.

Thank you for considering WD-40 Company in your career search! #WD40TribalLife #PositiveLastingMemories


At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
#LI-CM1