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State Of Ohio (Das) - Service Desk 1 - 100% Remote

Company

RICEFW Technologies Inc
Address Columbus, OH, United States
Employment type FULL_TIME
Salary
Category Information Technology & Services
Expires 2023-09-11
Posted at 9 months ago
Job Description
Service Desk 1/ SD1
AM:Shalaka
Work from home
Years of Relevant ExperienceMinimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred.
Preferred Education4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
: Required to have a dedicated workspace at home and be able to work from home without distractions.
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
Escalate issues in accordance with defined procedures.
Assist users through problem solving steps.
Use available tools and resources to research and resolve technical problems.
Provide accurate information to end users in a timely manner.
Ability to multitask while interacting with customers and documenting tickets.
Adhere to established quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Mandatory skillsAbility to type 40+ WPM, excellent time management.
Certifications or Desired skills if anyExperience with ServiceNow, Salesforce, or similar ticketing systems.
Required/Desired Skills Skill Required /Desired Amount of experience in years Consultant Experience Minimum 1 year of experience required in help desk or call center technical Support Required 0 3+ years of call Center experience preferred. Required 0 4-year college degree or equivalent technical study preferred; may accept equivalent work experience. Required 0 Ability to type 40+ WPM Required 0 excellent time management. Required 0 Experience with ServiceNow, Salesforce, or similar ticketing systems. Highly desired 0 Questions No. Question Candidate Answer Question1 Are you able to provide access to a computer as well as a consistent internet connection? Question2 Does Candidate is be able to provide their own laptop/computer, USB headset, and a consistent internet connection?