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REMOTE Service Desk Technician Jobs in Union, Arkansas

Associate Service Desk Technician
By Iron Bow Technologies At United States
Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.
Advise management of potential risks that may have impact on customer base and operating environment
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required
Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone
Prior service military or knowledge of military agencies and veteran community helpful
Service Desk Technician - (Remote)
By Netsmart At United States
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
At least 1 year of IT support experience in a professional services environment including use of a ticketing system
Thorough knowledge and troubleshooting of PC hardware and peripherals
Organizational skills to balance and prioritize work
Ability and willingness to quickly learn new skills
Service Desk Representative (Remote)
By Insight At United States
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
Specific vision abilities required by this job include close vision requirements due to computer work.
Two-year Associate Degree (field related) or equivalent experience required.
Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.
Must have a comprehensive knowledge of computer hardware/software concepts.
100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
experience in Help Desk technical Support
 100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
Candidates must have minimum 3 years of relevant Technical Support experience:
Service Desk Specialist -100% Remote Work
By TWO95 International, Inc At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
Title : Service Desk Specialist
Duration : 6+ month Contract
• Responds to incoming interactions initiated via phone, email, self-service, or chat.
Service Desk Technician Jobs
By Jencap At United States
Manage user and device event tracking through global ticketing system
Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred
One to three years of relevant experience
Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
Excellent written and oral communication skills
Service Desk Analyst I (Remote)
By National General At United States
Under minimal direction provides advanced technical knowledge and support to internal and/or end users for and/or client-side applications utilizing established protocol(s)
Manages the expectations of customers
Under minimal direction conducts testing to ensure that all information systems products and services meet maximum organization standards and end-user requirements
High School Diploma or equivalent experience
Oral and written communication skills
Collaborates with other business units to resolve advanced technical needs and provides authored solutions to increase resolution by first contact interactions
Asd Helpdesk/ Service Desk Supervisor- Remote
By TTEC At , Englewood $46 an hour
Financial and income protection benefits
ASD Helpdesk/ Service desk Supervisor- Remote
Desktop Support Technician - Remote
Visit www. hellottecbenefits. com for more information.
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Service Desk Technician Jobs
By Yuma Regional Medical Center At Yuma, AZ, United States

Job Description The Service Desk Technician provides a range of functions in support of the Information Technology Division and excellent customer service support. The technician handles ...

Service Desk Dispatcher - Remote | Wfh
By Get It Recruit - Transportation At New York, NY, United States

Are you ready to embark on an exciting journey with a passionate team that's all about making technology work seamlessly for businesses? We're on the lookout for a talented Service Desk Dispatcher to ...

Associate Service Desk Technician
By NTT Global Data Centers Americas, Inc. At , Sacramento, 95834 $27.30 - $40.90 an hour
Assists in the management of asset lifecyle activities.
Performs desktop software license management and inventory control.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
Technical knowledge of PC hardware, operating systems, and networking.
Service Desk Coordinator Remote
By Health Care District of Palm Beach County At , West Palm Beach, 33401
One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.
Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
Assists with software license agreements and monitors their distribution.
Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
Service Desk Technician I
By GECU At , El Paso, 79925 $17.59 - $34.15 an hour
This position is a job family. There are three levels.
Installs, configures, maintains and supports desktops, telephone handsets and printers
Documents all installations in accordance with GECU standards
Performs preventive maintenance on workstations
Other duties assigned or required in connection with the general operation of the credit union
Proficiency in Windows Operating Systems, workstations, printers and service desk methodologies
Helpdesk - Service Desk Associate Technician
By TTEC At , Englewood
Experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling], VoIP infrastructures, and H.323, SIP and/or MGCP deployment and support
Experience configuring and troubleshooting Voice Gateways/Gatekeepers, SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Excellent documentation, presentation, and complex problem-solving skills
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.
Create help tickets for associates in need of technical help via inbound calls, emails and e-service web
Service Desk L1 Technician
By Milestone Technologies, Inc. At , Sunnyvale, 94089 $31 - $34 an hour
Identifying, escalating priority issues and reporting to the high-level management
Experience in the IT support desk tools will be added advantage for troubleshooting IT environment remotely with Software
Experience up to 8 yrs Call based support
Should have adequate Customer Handling Skills over the phone and onsite
Handle multiple support tickets at the same time., Desktop Support Helpdesk Support, Should know about the SLA and its criticality,
Answering phones from customers professionally and responding to customer inquiries and complaints
State Of Ohio (Das) - Service Desk 1 - 100% Remote
By RICEFW Technologies Inc At Columbus, OH, United States

Service Desk 1/ SD1 AM:Shalaka Work from home Years of Relevant ExperienceMinimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience ...

Student Assistant - Enterprise Service Desk (Remote)
By University Enterprises, Inc. At , Sacramento, 95819 $15.68 an hour
Excellent interpersonal skills to interact with all levels of stakeholders.
Basic computer operating system troubleshooting skills (Windows 7 and 10).
Utilizing remote access tools to provide support.
Ability to work independently or as part of team.
Organized and detail-oriented with a proven reliable work ethic.
Troubleshooting desktop and mobile applications based on user request.
Cerner Service Desk Agents Remote
By Stoltenberg Consulting At , Remote
Answer and manage calls from end users
Prior experience supporting a hospital, health system or health center is required
2 years' experience in Cerner end-user support role, service desk or experience using Cerner in a clinical setting for 5+ years
Prior experience working tickets and day-to-day help desk functions preferred
Must have strong customer service skills and the ability to troubleshoot and solve problems
Requires excellent written and oral communication skills
Service Desk Technician I
By Inserso At , Chandler, Az
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents
Work from home but must reside in the vicinity of Chandler.
Follow the knowledge base and priority matrix for issue resolution
Remote diagnostics and troubleshooting client workstations

Are you looking for a challenging and rewarding remote Service Desk Technician job? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

What is REMOTE Service Desk Technician Skill Requirements?

• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network protocols and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment

What is REMOTE Service Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of network protocols and technologies
• Knowledge of remote access technologies
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is REMOTE Service Desk Technician Experience?

• At least two years of experience in a service desk or help desk role
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Responsibilities?

• Provide remote technical support to customers
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, and chat
• Document customer interactions and solutions
• Monitor and respond to customer service requests
• Assist with system