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REMOTE Service Desk Technician Jobs in Arkansas

Associate Service Desk Technician
By Iron Bow Technologies At United States
Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.
Advise management of potential risks that may have impact on customer base and operating environment
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required
Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone
Prior service military or knowledge of military agencies and veteran community helpful
Service Desk Technician - (Remote)
By Netsmart At United States
Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.
Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
At least 1 year of IT support experience in a professional services environment including use of a ticketing system
Thorough knowledge and troubleshooting of PC hardware and peripherals
Organizational skills to balance and prioritize work
Ability and willingness to quickly learn new skills
Service Desk Representative (Remote)
By Insight At United States
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
Specific vision abilities required by this job include close vision requirements due to computer work.
Two-year Associate Degree (field related) or equivalent experience required.
Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.
Must have a comprehensive knowledge of computer hardware/software concepts.
100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
experience in Help Desk technical Support
 100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
Candidates must have minimum 3 years of relevant Technical Support experience:
Service Desk Specialist -100% Remote Work
By TWO95 International, Inc At United States
• Contributes to the department’s knowledge management initiatives.
• Uses the IT Service Management tool to accurately document all incoming interactions and resolutions.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
Title : Service Desk Specialist
Duration : 6+ month Contract
• Responds to incoming interactions initiated via phone, email, self-service, or chat.
Service Desk Technician Jobs
By Jencap At United States
Manage user and device event tracking through global ticketing system
Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred
One to three years of relevant experience
Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
Excellent written and oral communication skills
Service Desk Analyst I (Remote)
By National General At United States
Under minimal direction provides advanced technical knowledge and support to internal and/or end users for and/or client-side applications utilizing established protocol(s)
Manages the expectations of customers
Under minimal direction conducts testing to ensure that all information systems products and services meet maximum organization standards and end-user requirements
High School Diploma or equivalent experience
Oral and written communication skills
Collaborates with other business units to resolve advanced technical needs and provides authored solutions to increase resolution by first contact interactions

Are you looking for a challenging and rewarding remote Service Desk Technician job? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

What is REMOTE Service Desk Technician Skill Requirements?

• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network protocols and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment

What is REMOTE Service Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of network protocols and technologies
• Knowledge of remote access technologies
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is REMOTE Service Desk Technician Experience?

• At least two years of experience in a service desk or help desk role
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Responsibilities?

• Provide remote technical support to customers
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, and chat
• Document customer interactions and solutions
• Monitor and respond to customer service requests
• Assist with system