Service Desk Technician Jobs

The Service Desk Technician provides a range of functions in support of the Information Technology Division and excellent customer service support. The technician handles Information Technology incidents, troubleshoots technical problems, and responds to customer requests. The Service Desk Technician works on a team that serves as a single point of contact for all customer interactions related to Information Technology issues. The technician assists customers with issues and provides technical resolutions. This person is responsible for tracking, fielding, prioritizing, and escalating incoming service desk requests to the appropriate team. The Service Desk Tech performs assigned functions according to standardized policies and procedures. The Tech provides strong technical troubleshooting skills and preventative maintenance on peripheral equipment and supported systems.

REQUIRED: High School/GED and 1+ years of experience of customer service with basic IT skills ((MS Office, Troubleshooting, Operating System knowledge, basic network configuration)