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REMOTE Service Desk Technician Jobs in California

Associate Service Desk Technician
By NTT Global Data Centers Americas, Inc. At , Sacramento, 95834 $27.30 - $40.90 an hour
Assists in the management of asset lifecyle activities.
Performs desktop software license management and inventory control.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Acts as communication coordinator and situation manager during any critical incidents call bridge events.
Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
Technical knowledge of PC hardware, operating systems, and networking.
Student Assistant - Enterprise Service Desk (Remote)
By University Enterprises, Inc. At , Sacramento, 95819 $15.68 an hour
Excellent interpersonal skills to interact with all levels of stakeholders.
Basic computer operating system troubleshooting skills (Windows 7 and 10).
Utilizing remote access tools to provide support.
Ability to work independently or as part of team.
Organized and detail-oriented with a proven reliable work ethic.
Troubleshooting desktop and mobile applications based on user request.
Assistant Service Desk Technician 6-Month Paid Internship
By WD-40 COMPANY At , San Diego, 92131, Ca
Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.
Customer service drive with outstanding communication and active listening skills
A culture where 93% of the tribe report experience a sense of belonging
Acts as resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
Assists with builds, configuring and installing laptops, desktop, and other devices.
Service Desk Analyst (100% Remote/No C2C)
By Amerit Consulting At El Dorado Hills, CA, United States
Education Requirements: Requires a bachelor's degree or equivalent experience.
Provides ticket status updates and metric reports to management.
Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
Provides case status updates and metric reports to management.
Develops, documents, implements and audits standard operating procedures and customer service guidelines relating to remote IT support.
Assist with knowledge article creation.
Service Desk Technician Jobs
By CalOptima At Orange, CA, United States
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Provides service desk phone support for on-site and remote employees.
Microsoft Azure, Office 365 certification or training.
About Our Benefits & Wellness Options
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Provides excellent communication and follows-up with customers seeking support.
Associate Service Desk Technician
By NTT Ltd. At , Sacramento, 95834, Ca $27.30 - $35.00 an hour
Knowledge of information systems service management / service control processes and methodologies
Knowledge and understanding of information systems technology areas
Knowledge of Windows Operating Systems and iOS
Knowledge of the Microsoft Office suite of applications
Good verbal and written communication skills coupled with solid interpersonal skills
Experience in a support desk role within an ICT service provider or contact centre environment.

Are you looking for a challenging and rewarding remote Service Desk Technician job? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

What is REMOTE Service Desk Technician Skill Requirements?

• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of network protocols and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work in a fast-paced environment

What is REMOTE Service Desk Technician Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ Certification or equivalent experience
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of network protocols and technologies
• Knowledge of remote access technologies
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is REMOTE Service Desk Technician Experience?

• At least two years of experience in a service desk or help desk role
• Experience with remote support tools
• Experience with help desk ticketing systems

What is REMOTE Service Desk Technician Responsibilities?

• Provide remote technical support to customers
• Troubleshoot hardware and software issues
• Respond to customer inquiries via phone, email, and chat
• Document customer interactions and solutions
• Monitor and respond to customer service requests
• Assist with system