Remote It Helpdesk Support Specialist Jobs

• Collaborating with IT financial managers to develop and fine-tune software-based costs from vendors.

NO C2C OR THIRD PARTIES, MUST BE FULLY VACCINATED

• Reviewing technology agreements to analyze and pinpoint associated expenses.

• Maintaining a variety of financial models that aid decision-making across the institution.

• Participating in projects geared towards identifying opportunities for cost savings and revenue enhancement.

• Creating and optimizing data models to support the reporting infrastructure.

Strong time management skills ability to multitask and work in a fast-paced environment.

Minimum of 2 years related work or industry experience.

Knowledge of CRM/databases, Salesforce.com a plus.

Advanced capabilities with Microsoft Office

Maintain list and books, ensuring accuracy

In charge of meetings and behind the scenes’ account admin work

Maintain knowledge base of common issues and resolutions

Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role

Strong technical knowledge of computer software and hardware

Excellent written and verbal communication skills

Familiarity with ticketing systems and knowledge bases is a plus

Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner

Improve and utilize remote PC management processes and toolsets.

Apply project management methodology to ensure successful project outcomes.

Assist in the management of vendors and consultants when necessary.

Stabilize, standardize, and maintain the hardware and software infrastructure .

Maintain the hardware and software infrastructure for end-users.

Deploy and service essential software packages.

Experience with cost/schedule development, budgeting, Customer/Management reporting, and forecasting

Provide timely and accurate monthly reporting including variance and trend analysis for management review

Elevate critical issues/recommendations to management to ensure proactive resolution

Experience PeopleSoft, Ariba, Hyperion, and Tableau skills

Work with service owners and project managers to project capital needs and timing of expenditures

Support internal and external audit/compliance requirements

Update agency management systems accurately to reflect changes in appointment status.

Manage the creation, maintenance, and termination of individual agency user profiles within the Flood quoting system.

Collaborate with Field Managers and in-house staff to process necessary agency/producer changes, appointments, and inquiries.

Stay up-to-date with state licensing regulations and system knowledge.

Manage requests related to agency mergers and acquisitions.

Ability to manage multiple tasks with attention to detail in a high-volume environment.

Outstanding organizational and time-management skills

Proven experience as IT Technician or relevant position

Excellent diagnostic and problem solving skills

Good knowledge of internet security and data privacy principles

Work with IT team to handle all IT help desk requests, follow up to ensure complete

Report on/track requests for trends/recurring issues that need to be resolved

Perform responsibilities within established SOX and Security compliance criteria

Service Desk/Help Desk experience is preferred.

Strong customer service, communication, and follow-up skills are fundamental to your success in this role.

Tier 1 Help Desk Specialist - Remote

Contribute positively to our customer service, incident, and request service level agreements

Coordinate escalation and resolution of technical issues with IT teams

Should have solid work experience with testing management tools and concepts and have a solid knowledge of automated testing tools

Responsible for ensuring end to end testing methodology including all appropriate documentation and requirements.

Participates in requirements gathering sessions or solicits information on incomplete requirements.

Knowledge of performance and security vulnerability testing is a plus.

3+ years related work experience. Experience Details: Progressive work experience in business and/or system testing

Must have strong knowledge of SDLC with an emphasis on testing methodologies

At least 1 year of Helpdesk experience

Adobe Creative Cloud support (basic knowledge of the application)

Assist users with computer issues – both hardware and software

Office 365 support – Outlook, Word, Excel support

Assist the warehouse with issues including the above but also including scanners and mobile devices

Common systems you will be directly troubleshooting are both PC and Mac computers, printers, mobile devices such as iPads

Skills and Experience needed for success in this role:

Track and manage tickets to ensure timely communication and resolutions

Show initiative and act independently to resolve tasks, manage multiple priorities and follow through on tasks to completion

2+ years of customer service experience

2+ years of IT work experience

Strong working knowledge of laptop/desktop computers (Dell, IBM, HP, Toshiba, etc.)

Previous education or professional certifications may be considered in lieu of work experience.

Escalate tasks due to need for higher level of technical ability or customer service skills required.

Strong customer service, interpersonal, and communication skills.

Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.

A minimum of one year of experience in computer troubleshooting or a similar technical field.

Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.

General knowledge of cable management and general phone administration.

Minimum of 1-year IT experience.

IT Certifications preferred but not required.

Serves as contact for Internal Bank IT Help Desk Support

Originates and resolves help desk incidents and change orders in a timely manner

Assists with new employee setups, adds, changes, and/or moves

A good understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile/Scrum) and project management processes and standards

1 year programming experience, or successful participation in the Tech Youth Program

Strong technical skills and a good understanding of software development principles and project lifecycles

High motivated with strong organizational, analytical, decision making, and problem-solving skills

Highly motivated with strong organizational, analytical, and problem solving skills.

Works under significant supervision of a Solution Delivery Manager or technical lead

IT support for Auto Dealerships and knowledge of multiple DMS’s (Dealer Management Systems)

Microsoft Windows, Microsoft 365 deployment, administration, and management

Virtual Device administration and management (Microsoft Azure)

Directly interfacing with MSP style monitoring and maintenance dashboard to provide technical and remote support for end users.

3-5 years of technical and customer support experience (Auto Dealership IT support a plus)

Remote desktop support for Microsoft Windows & Office Technologies (Desktop, Cloud)

You have 2+ years of experience within the flooring industry using an industry specific business management / Business Management System.

You have knowledge and experience with accounting practices and account reconciliation processes.

Work From Home + Remote Office Allowance

Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes

Respond to customer requests by phone, chat, and email in a professional and timely manner

Serve as an internal resource to our partnering teams (AM, sales)

Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management

Good Knowledge of Group policy, Puppet as configuration management tools and Encryption

Fulfil User Account Management requests, including Access Card Management

Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)

Maintain the asset database and hardware inventory for Chicago Office; Manage stock of IT Equipment and maintain Lifecyle Management

Strong knowledge and experience of operating system administration (Windows OS / Mac OS)

Experience with property management software.

Experience with RealPage property management software.

To learn more, visit winnbenefits.com

Bachelor's degree or equivalent work experience.

3-5 years of relevant work experience.

Effective written and oral communication skills.

• Ability to effectively communicate with co-workers, peers, and management through written and verbal communication

Akkodis is seeking Support Specialists for our client's Tactical Team for a remote opportunity

• Perform SR callback requests received from client services

• Perform any audit or reporting tasks requested by the client

• Perform quality control and approval of check reissue requests/supplemental payments

• Review call notes daily and provide feedback for corrections and coaching to supervisors

36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.

36 Months experience of reviewing and enforcement of Security compliance policy and procedure.

36 months experience documenting/writing training materials.

36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.

36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.

36 Months experience using ITSM service desks or equivalent.