Remote Customer Experience Representative Jobs in Arkansas

Position: Remote (Medical/Healthcare) Customer Experience Agent

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Location: United States - Work-at-home

An Associate’s Degree or three (3) years related sales experience with high school diploma or GED

Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal

Strong attention to detail and organizational skills

Ability to multi-task and manage time in a productive manner

Ability to work remotely with minimal supervision and effectively in a team environment

Previous experience with a CRM, preferably SAP

Exposure to business theory, business process development, governance processes, management, and administrative operations.

1+ years of virtual customer care or support experience.

Familiarity with consumer privacy and payments industry compliance requirements.

Strong people skills — you are friendly, empathetic, and a good listener and you’re invigorated by constant personal interaction.

Ability to set and manage priorities judiciously

Excellent written and oral communication skills

Knowledge of Infor Products and software lifecycle - Human Capital Management, Supply Chain Management or Finance are examples

Experience managing critical customer issues with senior management

Experience in the following areas: account management, project management or implementation management experience in the software industry with executive levels

Experience as a Customer Success Manager or comparable role

Experience working in a service within the software or high-tech industry

Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.

Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

Effective communication skills in a professionally setting, both spoken and verbal.

Manages multiple channels of communication (e.g., Teams, Jabber) within a timely manner.

Must be available to work between operation hours of 5:00am-8:00pm PST.

Customer Experience Representative – Remote, Nationwide

An Associate’s Degree or three (3) years related sales experience with high school diploma or GED

Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency Strong communication skills both written and verbal

Strong attention to detail and organizational skills

Ability to multi-task and manage time in a productive manner

Ability to work remotely with minimal supervision and effectively in a team environment

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

High School Diploma / GED (or higher) OR equivalent work experience

1+ years of previous health care experience

1+ years of experience working in a high volume call center role using phones and computers as the primary job tools

All Telecommuters will be required to adhere to Hiring Company’s Telecommuter Policy.

Deliver information and answer questions in a positive manner to facilitate strong relationships with callers

Complete the documentation necessary to track issues and facilitate the reporting of overall trend

Previous influence management experience is required.

Excellent interpersonal, organizational, leadership and project management skills.

Strong reporting and analytics skills with ability to synthesize complex data points into simple, business-focused recommendations. Experience working with external agencies.

Guide and collaborate on the implementation of new capabilities and digital services (including tech stack) to ensure successful adoption.

10+ years’ experience in B2B Strategic Marketing, CX or digital marketing.

Experience across multiple commercial functions directly or through significant influence initiatives.

2+ years of experience in complaints management.

Ability to manage workflow of complaint handling, organizational, management and process.

Submit change requests (CRs) and System Maintenance logs (SMLs) as part of the change management process.

Experience working with and knowledge of Customer Experience and Voice of Customer Metrics (NPS, CSTAT, etc.), CX surveys, and customer feedback.

Perform analyses to identify emerging trends, wins, and opportunity areas in customer experience.

Gather business requirements and collaborate with internal and external cross-functional partners on data capture and distribution strategies.