Remote Customer Experience Representative Jobs in Georgia

Minimum of 2 years of relevant experience in a customer service position (account management, customer service, customer success, etc.)

High proficiency with time management and prioritization

Solving problems and delivering world class customer experiences

Professional and excellent communication skills (verbal and written)

Diligent follow through to ensure tasks are completed and customers are taken care of quickly and accurately

Provide quotes, orders, support, status checks, inventory availability, invoice information, and other similar activities

Experience guiding more junior team members through Product Management fundamentals in a professional setting

Typically reports to the Product Management Manager or Sr. Manager.

Experience working as a Product Manager in a modern software development based enterprise environment

Manages and grooms the product backlog; makes future decisions based on the value that will be delivered

Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities

3-6 years of relevant work experience

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Typically reports to the Product Management Manager or Sr. Manager.

Manages and grooms the product backlog; makes future decisions based on the value that will be delivered

Manages the purchase order and invoicing process with 3rd party vendors

0-1 years of relevant work experience

Experience working in a fast paced, fluid environment where priorities shift on a regular basis

Proactively identify opportunities to enhance the customer experience and propose innovative solutions

Stay updated on product knowledge and industry trends to effectively address customer inquiries

Excellent verbal and written communication skills

Strong problem-solving and decision-making abilities

Strong organizational and multitasking skills

Previous customer service experience is preferred but not required