Remote Customer Experience Representative Jobs in Florida

Management maintains the right to assign or reassign duties and responsibilities at any time.

Contact center related experience is preferred. Knowledge of commonly used concepts, practices and procedures relating to customer service is helpful.

Customer Experience Specialist (Remote) located in Charlotte, NC

Apply tariffs, and rules and regulatory requirements for all states, as required.

2 -3 years of customer service experience

Paid Time Off and Holidays : We offer 18 days of PTO and 11 paid holidays,

Take/upload photos and customer info to Service King's Centralized File Management team

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

take/upload photos and customer info to Service King's Centralized File Management team

6 months or greater of prior experience working in a fast-paced, customer-service environment

Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person

Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

Strong analytical skills and applied knowledge of problem solving

Documenting and maintaining all Customer Experience processes in a digital repository and assists in the development of training material

Salesforce or similar CRM experience

Minimum of 5 years of relevant experience in e-commerce, customer service or operations discipline

Minimum 5+ years of demonstrated experience leading and facilitating continuous improvement initiatives

Skilled in organization, prioritization and attention to detail

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Create Monthly Analytics to drive the completion of revenue transactions, error resolution and overall US Customer Distribution Revenue Order Management Health.

Bachelor’s degree in Business Management, Information Technology, Computer Systems, Industrial Engineering, or related is required for this position or similar.

5+ Years in Commercial Operations, Customer Support or similar job-related experience is preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Act as the Cordis Point of Contact for account issues via escalations.

Work directly with customers to resolve and root cause systemic disputes and or inconsistencies in billings, confirmations, invoice delivery or returns.