Remote Customer Experience Representative Jobs in Kansas

Partner with the customer and Patagonia team to remedy customer concerns and deliver the best experience possible    

Complete training (both virtual and in-person), to develop skills required to ensure successful and excellent customer service.

Solid organizational and prioritization skills, with the ability to fulfill commitments, remaining reliable, punctual, and on-time.  

Minimum of 1+ years’ experience working in a customer service environment 

Proven ability to drive amazing customer experiences   

Experience navigating and resolving complex customer issues while maintaining composure    

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States