Remote Customer Experience Representative Jobs in Illinois

Organizational and time management skills

Apply Allstate’s Customer Value Proposition & Customer Experience Global Standards to help shape the design of future-state customer journeys

Bachelor’s degree or equivalent experience

2 or more years of related experience

Ability to manage multiple projects / programs at a given time

Demonstrates clear, concise, and effective presentation and written communication skills

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States