Remote Customer Experience Representative Jobs in California

Knowledge and experience with POS and Inventory Management systems, Microsoft Word, Excel, etc.

Minimum of 3 years of experience in a customer service environment. Retail sales; women's upper contemporary, multi-label or luxury designer preferred

Demonstrate strong written and verbal communication skills

Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce

Excellent verbal and written communication skills

Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines

Strong time management skills to ensure productivity in alignment with department standards

Maintain customer satisfaction ratings based on explicit criteria set forth by management

Troubleshoot technical issues, outages, and escalations on a variety of device applications to ensure a seamless viewing experience

Bachelor's degree from an accredited university or equivalent work experience

A minimum of 2 years of proven experience in customer support (or related position)

For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States

Experience with Sanity content management is a plus.

Use our project management tools to stay organized and to collaborate with coworkers, especially Fitment Experts, Fulfillment and Production teams.

Comfortable with telecommuting and skilled at staying focused and motivated from home.

Help create a white glove customer experience by creating new articles and guides related to all APEX post-sale customer matters.

Demonstrable experience providing excellent customer service via phone, email, and other communication methods.

Track experience isn't required, but a passion and understanding of the motorsports world is a big plus.

Responsible for hiring, coaching, development, mentoring, and performance management.

Support security requirements including attainment of all required certifications.

Create and execute a long-term contact center application strategy that is aligned to technological and business requirements.

Identify employee deficiencies and provide training to increase overall team knowledge level.

Create cross-training opportunities to eliminate single points of knowledge.

Monitor and manage team capacity; ensure alignment to business/product priorities and expectations to allow on-time delivery against commitments.