Remote Customer Experience Representative Jobs in Missouri

Previous experience in customer service is a plus, but not required

Ability to interact, communicate and negotiate effectively.

Address customer inquiries in a positive, friendly manner.

A high school diploma or GED equivalently.

Must have a smartphone with internet access, laptop recommend but not required

Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions

Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Repair Planner (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed

Legally authorized to work in the United States