Remote Call Center Specialist Jobs

Hybrid remote work with 80% remote and 1 day per week in the office

Handle 60-100 inbound calls per day, providing excellent customer service

Process member transactions and answer inquiries about products/services

Upsell and make product recommendations that align with member's needs

Multitask between screens and computer programs while on the phone

Understand member needs and find beneficial outcomes for them

Provide mid-level/tier two technical product support to customers remotely

Bachelor's degree and at least 5 years of related experience

This is a fully remote position

Hiring Company is a remote-first and remote-always company, supporting a nationwide distributed team

Opportunity to contribute to the betterment of government services

Collaborate with diverse teams and make a real impact in people's lives

Work remotely from the comfort of your own home

Join a dynamic and growing team with opportunities for advancement

Receive comprehensive training to ensure success in the role

Make a difference in customer satisfaction by providing excellent service

Become part of a company committed to diversity and equal opportunity

Answer incoming customer phone calls and take appropriate action for each call

Develop and systematize call center management strategy in collaboration with internal stakeholders

This position is fully remote

Required: 5+ years of experience

Provide updates to key leadership and stakeholders in support of customer experience objectives

Bachelor’s degree and a minimum of 5 years of direct/related experience

This is a fully remote position

Develop and systematize call center management strategy in collaboration with internal stakeholders

This position is fully remote

Required: 5+ years of experience

Provide updates to key leadership and stakeholders in support of customer experience objectives

Bachelor’s degree and a minimum of 5 years of direct/related experience

This is a fully remote position

Acquire and apply job skills and learn company policies and procedures to complete assigned routine tasks

Typically No Relevant Experience Required

Previous work experience in a fraud-related field

Join a dynamic team that is passionate about delivering best-in-class payment technology and software solutions

Help millions of people move money between buyers and sellers using our payments solutions

Work with over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders around the world

Familiar with cyber security practices (Okta support, antivirus, access management)

Experience supporting Windows 10 Operating Systems (familiarity with Mac/Chrome a plus)

Experience with the following technologies: Microsoft Active Directory/GPO and Networking Protocols (DHCP, DNS, etc.)

Support corporate users and help minimize disruptions to business operations

Fulfil Service Requests that meet SLAs

Provide updates to users on issue resolutions

Call Center Customer Experience Associate - Remote

This is a remote opportunity. You must live in Wichita, KS or a surrounding community within the state of KANSAS

Training will begin on June 12th, 2023**

For you to do your best work, you need an outstanding company culture supporting you. At Cox, we st

earn an hourly rate of $18.00.

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

High School diploma or equivalent experience

Knowledge of Excel and Word

Good organization skills with timely follow-up skills

Good oral and written communication skills

Quality monitoring experience and excellent communication skills are required.

Other responsibilities may include creating reports.

In Contact Nice Engage, Excel, and contact center experience preferred.

Expiry Date: 01 July 2023

Posted about 8 hours ago

Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed

2 or more years of customer service experience in any industry

Knowledge of basic help desk software, computer software and Microsoft Office applications

Strong problem-solving skills to bring inquiries to effective resolution

Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally

Answering back-to-back calls, to provide caring and knowledgeable assistance to members and providers

Responding to customer inquiries in a courteous and professional manner regarding benefits, eligibility, claims payment and authorizations

2 years of proven Call Center experience

1 year of Healthcare, Medical, or Health Insurance experience required

Basic computer knowledge and ability to resolve basic IT issues without assistance

WORK FROM HOME ONLY FOR COLORADO RESIDENTS

Other Skills and Experiences (Min)

Delivers training program to New Hires prior endorsement to Nesting.

Answers all questions in a timely manner.

Ensures training rules and regulations are strictly followed.

Provides coaching on specific areas of the trainee.

Provides overview of the training flow and encourages total participation and interaction.

Ability to manage high call volume

Experience working in a fast paced, customer driven environment

Previous call center experience a plus

Remote - must live in Tennessee

Respond to high volume inbound calls while compassionately handling questions/concerns

Use trained sales techniques to reach company goals of appointments set and customer satisfaction

Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA.

Paid Time Off benefit combines vacation, sick days, holidays and personal time

Not all benefits apply to all jobs

Provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal.

Navigates Electronic Medical Record (EPIC) to support patient inquiries.

Supports hospital marketing efforts through referrals to physicians, services and class/event registration.