Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Call Center Specialist - Remote
Recruited by Total Wine & More 9 months ago
Address Las Vegas, NV, United States
Patient Scheduling Specialist (Appointment Call Center)
Recruited by VIVIDA DERMATOLOGY 9 months ago
Address Las Vegas, NV, United States
Call Center Support Rep
Recruited by CDK Global 10 months ago
Address Boulder City, NV, United States
Call Center Support Rep
Recruited by CDK Global 10 months ago
Address Las Vegas, NV, United States
Call Center Agent Jobs
Recruited by Wynn Resorts 11 months ago
Address Las Vegas, NV, United States
Remote Call Center Customer Account Specialist
Recruited by Cox Communications 11 months ago
Address , Las Vegas, 89105, Nv
$18 an hour
Call Center Supervisor (Monday To Friday 8:00Am To 5:00Pm)
Recruited by LVDDS 1 year ago
Address , Las Vegas, 89121, Nv
$23.00 - $38.33 an hour
Call Center Specialist (Remote)
Company | Ad Hoc LLC |
Address | Reno, NV, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-31 |
Posted at | 10 months ago |
This is a fully remote position
- Required: 5+ years of experience
- Required: BA/BS
- This position is fully remote
- Participate in the analysis of call center data and insights to increase call center efficiency and suggest methods and tools to improve operations and service
- Develop and systematize call center management strategy in collaboration with internal stakeholders
- Investigate escalated issues by reviewing initial support notes and gathering additional information from the customer.
- Provide quality customer service and have a functional understanding of product suite supported by the platform
- Provide updates to key leadership and stakeholders in support of customer experience objectives
- Help establish work procedures and processes that support program initiatives
- Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
- Provide mid-level/tier two technical product support to customers remotely via inbound/escalated calls, emails, live chat, video, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting more complex technical product-related issues.
- Communicate customer needs and common pain points to inform program decisions
- Proficient with technical product support
- Bachelor’s degree and a minimum of 5 years of direct/related experience
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago