Remote Claims Call Center Specialist (2Nd Shift)

The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities:

• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Follows established guidelines specific to each claim report or inquiry
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• High School diploma or equivalent experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Ability to empathize with customer
• Good organization skills with timely follow-up skills
• Performs routine tasks of basic complexity under general supervision
• May need to be bilingual in English and Spanish
• Good oral and written communication skills
• Knowledge of Excel and Word

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $35,400- $41,620.80 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• Employee Discount Program
• Subsidized parking (Cleveland office)
• Paid Training
• Company Paid Holidays & Generous Time-off policy
• On-site Fitness Center (Cleveland and Dallas offices)
• Wellness Programs
• Medical, Dental, Vision benefits
• Career Advancement and Development Opportunities
• 401k w/ Company Match
• Life and Short/Long Term Disability Insurance

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.