Desktop/Application Helpdesk Support

The primary responsibility of this position is to provide support services in the management of IT computing devices and applications used by Detroit Water & Sewerage Department.

Duties & Responsibilities:

• Inventory and audit of department computer & equipment
• Image / Deploy Windows 10 workstations
• The primary responsibility of this position is to manage and maintain IT computing devices (Tough Book) and applications used on the laptop (tough book) by DWSD.
• Application installations and inventory
• Knowledge of ITSM Cherwell ticketing system

Qualifications:

Required:

• Ability to learn in a fast-paced environment through both self-directed learning
• Desktop imaging and deployment experience
• Bachelor’s Degree in Computer Science or Related Field (4 years’ experience in lieu)
• Start work at 7AM.
• Desk-side support experience required
• Highly Motivated, Team Oriented and Process Driven