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Help Desk Tech Tier I Jobs

Help Desk Specialist I
By TekSynap At College Park, MD, United States
Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)
A.S. / A.A. Degree and 4 additional years’ experience
8 additional years directly related experience.
Provide phone and in-person support to users in the following areas:
Applications developed under this contract or predecessors.
Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
Help Desk Specialist I
By Superior Court of California, County of Riverside At , $57,096 - $74,880 a year
A robust benefit plan including medical, dental, vision, disability and life insurance
The Court offers medical and dental plans.
The Court’s offers a vision plan.
EAP is a benefit provided by Superior Court of California, County of Riverside for all employees.
Annual merit increases for satisfactory job performance including a 2% COLA effective July 1, 2024.
About the Riverside Superior Court
H.i.s. Help Desk Tech.
By Oroville Hospital At , Oroville, 95966 $25.83 - $34.71 an hour
Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment
Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail
Knowledge and experience of customer service practices
Inform management of recurring problems
Working knowledge of Windows operating system environments
Related experience and training in troubleshooting and providing help desk support
Tier I Help Desk Technician
By Iron Bow Technologies At , Herndon, 20171
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
Help Desk Tech I
By Piedmont Virginia Community College At , $16.54 an hour
Documentation of efforts through the ticketing and inventory management systems.
Demonstrated experience working in a higher education environment.
Must be available to work on an as needed basis to fulfill helpdesk coverage requirements.
Demonstrated experience providing high-quality Customer Service.
Demonstrated experience in the use and configuration of computing devices (Laptops, tablets, cell phones, etc.
Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS.
Help Desk Services Tech
By Children's Hospital Colorado At , Aurora, Co $47,537 - $71,305 a year
EDUCATION – High school diploma or equivalent is required.
Decision Making: Has no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager.
Simulates or recreates user problems to resolve operating difficulties.
Maintains accurate end user and issue information in the Help Desk tracking system according to policies and standards.
Collaborates with network services, software systems engineering, and applications development to identify and correct core problems and restore service.
Recommends systems modifications to reduce user problems. Elevates more complex issues to higher level Help Desk support staff.
Tier I Help Desk Analyst
By SecuriGence LLC At Arlington, VA, United States
Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
Provide local and remote Technical Support Services for end user support on the multiple networks within the agency.
Minimum 3 years of Information Technology (IT) experience.
Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
Experience installing and supporting workstation hardware and software.
Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
Help Desk Analyst I
By University of Alabama at Birmingham At , Birmingham, Al

Knowledge, Skills, Abilities & Work Characteristics

Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

Help Desk Analyst- Tier Ii
By Kelly Science, Engineering, Technology & Telecom At New York City Metropolitan Area, United States
Knowledge and hands-on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues
3+ years of helpdesk experience or working with a helpdesk or IT provider
Diagnose computer errors and triage to determine the urgency of issues
Install, configure and upgrade PC software and operating systems
Facilitate Onsite and escalation support activities
Tier I Help Desk Analyst
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
Kronos Help Desk Tier 2
By TechnoGen, Inc. At United States
Exceptional organizational, time-management, and planning skills with a strong attention to detail necessary
Education and Years of Experience:
Experience working with Kronos Time and Attendance systems
Excellent written, oral communication, listening and telephone skills
Previous Help Desk Tier 2 experience is essential
Location: work from home in Continental U.S., but must work East Coast hours
Service Desk Tech I
By The University of Kansas Health System At Shawnee Mission, KS, United States
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Prior experience in either a Call Center or Service Desk or customer service environment.
Experience with Microsoft Office software.
Experience with Microsoft operating systems
Help Desk Tier 1.0 - Pendleton, Or
By Cayuse Holdings At Pendleton, OR, United States
Excellent customer relationship skills with a strong customer focus and an ability to work well in teams or as an individual.
Articulate with effective oral and written communication skills.
Requires federal Secret Clearance in line with facility and/or government contract requirements.
1 year of Service/Help desk or customer service support experience.
Will work as needed to accomplish task and responsibilities.
Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation.
Cs Specialist Tier I
By Pie Insurance At United States
Applies Workers Comp training and knowledge to policy, billing and agency questions, concerns and production
1 year of customer service experience is preferred
Entry-level communication skills: able to clearly and professionally communicate with customers both verbally and in written form
Basic problem solving skills to be able to resolve simple problems quickly and effectively with some guidance
Provide responsive, timely, and relevant service to customers and partners
Handles tier 1 phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
Rn Tier I Jobs
By Southern Illinois Healthcare At Benton, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Help Desk Specialist I
By COMSO, Inc. At Linthicum Heights, MD, United States
Facilitate infrastructure management, continuous integration, environment configuration and deployment
Strong experience in: Linux system administration, Docker, AWS, C2S, or cloud experience, GitLab pipeline, Ansible pipeline
Support the project’s compliance and security posture
Focus on delivering the automation that enables all the other teams to operate smoothly
ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED
100% company-paid Medical deductible w/ low premiums, Dental, Vision
Help Desk / Field Tech
By SundogIT, Inc. At DeKalb, IL, United States
Configure file, print and remote access services
Experience required with Windows desktop operating systems
Experience with routers and firewalls
Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
Working Knowledge of Wireless Technologies
Minimum 1 year experience – Cisco Switching, VLAN, Routing, Firewalling Support
Rn Tier I Jobs
By Southern Illinois Healthcare At Du Quoin, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Rn Tier I Jobs
By Southern Illinois Healthcare At Pinckneyville, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.

Are you looking for an exciting opportunity to use your technical skills to help others? Join our team as a Help Desk Tech Tier I and provide top-notch customer service to our clients!

Overview Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. Detailed Job Description Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. The Help Desk Tech Tier I will also be responsible for maintaining customer records, tracking customer inquiries, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• 1-2 years of experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• 1-2 years of experience in a customer service or technical support role
• Experience in troubleshooting hardware and software issues
• Experience in providing technical advice and assistance
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Resolve customer inquiries
• Maintain customer records
• Track customer inquiries
• Provide customer service
• Monitor customer service software