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Help Desk Tech Tier I Jobs in Florida

Tier I Help Desk Technician
By Iron Bow Technologies At , Herndon, 20171
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.

Are you looking for an exciting opportunity to use your technical skills to help others? Join our team as a Help Desk Tech Tier I and provide top-notch customer service to our clients!

Overview Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. Detailed Job Description Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. The Help Desk Tech Tier I will also be responsible for maintaining customer records, tracking customer inquiries, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• 1-2 years of experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• 1-2 years of experience in a customer service or technical support role
• Experience in troubleshooting hardware and software issues
• Experience in providing technical advice and assistance
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Resolve customer inquiries
• Maintain customer records
• Track customer inquiries
• Provide customer service
• Monitor customer service software