H.i.s. Help Desk Tech.

Start Date:

Open Until Filled.

Qualifications:

• Related experience and training in troubleshooting and providing help desk support
• Valid drivers license
• Knowledge and experience of customer service practices
• Working knowledge and experience of fundamental operations of relevant software, hardware and other equipment
• Has strong knowledge of basic computer skill building: spreadsheets, document formatting, saving/finding documents, MS Office Suite, webmail
• Working knowledge of Windows operating system environments
• High school graduate or equivalent

Duties &
Responsibilities:

Job Summary

Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. Systems supported: AS 400 Mainframe System, VMWARE, PCs, Laptops, BYOD, printer, faxes, copiers, scanners, audio and video equipment in conference rooms etc.
Help Desk Technicians handle Tier 1 help desk escalations and respond to requests for technical assistance in person, via phone, and electronically regarding desktops, laptops, Wyse laptops, MS Windows operating systems, and software and hardware issues. Process accurate and timely data in computer systems as scheduled. Separates and delivers multi-part reports. Maintains accurate file retention, control logs. Monitors various systems for any unusual problems, monitors functions of data communication lines. Provide user support and customer service on company-supported computer applications and platforms.

Duties

• Operate data entry programs
• Performs daily, weekly, monthly and yearly operations of various computer systems
• Maintains current back-up of all software systems
• Print, separate, distribute and electronically post reports
• Identify and escalate situations requiring urgent attention
• Follow standard help desk procedures
• Inform management of recurring problems
• Support all software on computer systems and reconcile any problems which may arise
• Track and route problems and requests and document resolutions
• Perform routine maintenance on printers and scanners
• Research questions using available information resources
• Respond to requests for technical assistance in person, via phone, or electronically
• Execute, monitor and complete routine tests on requested programs
• Log all help desk interactions
• Cover other help desk positions as needed
• Orders forms and supplies
• Perform system recovery procedures and scheduled maintenance and repair functions

Other Info:

Lifting Requirements: Lifting generally not more than 50 Ibs. maximum and frequently lifting and/or carrying of objects weighing up to 25 Ibs. Positions requires a combination of sitting, standing, walking, stoopiing and bending.

Job Posted:

12/28/2022

Contact Name:

Human Resources

Contact Phone:

530.712.2137

[email protected]