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Help Desk Tech Tier I Jobs in Maryland

Help Desk Specialist I
By TekSynap At College Park, MD, United States
Relevant technical certification (such as a Security+, A+, Network+, CCNA, or GSEC)
A.S. / A.A. Degree and 4 additional years’ experience
8 additional years directly related experience.
Provide phone and in-person support to users in the following areas:
Applications developed under this contract or predecessors.
Serve as the initial point of contact for troubleshooting network applications, hardware, software, PC, and printer problems.
Help Desk Specialist I
By COMSO, Inc. At Linthicum Heights, MD, United States
Facilitate infrastructure management, continuous integration, environment configuration and deployment
Strong experience in: Linux system administration, Docker, AWS, C2S, or cloud experience, GitLab pipeline, Ansible pipeline
Support the project’s compliance and security posture
Focus on delivering the automation that enables all the other teams to operate smoothly
ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED
100% company-paid Medical deductible w/ low premiums, Dental, Vision

Are you looking for an exciting opportunity to use your technical skills to help others? Join our team as a Help Desk Tech Tier I and provide top-notch customer service to our clients!

Overview Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. Detailed Job Description Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. The Help Desk Tech Tier I will also be responsible for maintaining customer records, tracking customer inquiries, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• 1-2 years of experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• 1-2 years of experience in a customer service or technical support role
• Experience in troubleshooting hardware and software issues
• Experience in providing technical advice and assistance
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Resolve customer inquiries
• Maintain customer records
• Track customer inquiries
• Provide customer service
• Monitor customer service software