Help Desk / Field Tech

Help Desk / Field Tech $18-24/hr.
Field Techs are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The work is everything from fixing a printing issue, to documenting a network, to replacing switches to maintaing off-site backs and helping with a disaster-recovery plan to an improntu Nerf-gun war in the office. No two days are the same.
Position Responsibilities:

• Ability to provide accurate time estimates for how long a task will take
• Backup Maintenance
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Configuration of standard POP, SMTP & Exchange clients including Outlook
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Configure file, print and remote access services
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Documentation of Client Networks and procedures
• Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Ability to articulate technical information clearly and simply to non-technical people
• Is self-motivated and can be self-directed when necessary
• Ability to deal effectively with stressful situations
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences

Knowledge, Skills, and Abilities:

• Experience with routers and firewalls
• Working Knowledge of Wireless Technologies
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with Terminal Services
• Understanding of DNS services
• Experience required with Windows desktop operating systems

Credentials and Experience:

• Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+,
• No relocation incentives will be given.
• Minimum 1 year experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 1 year experience - Mobile Messaging Technologies
• Minimum 1 year experience – Cisco Switching, VLAN, Routing, Firewalling Support
• Must pass Background check, driving background check, and drug test.
• Consistently receives good client feedback
• Minimum 1 year experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.