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Help Desk Tech Tier I Jobs

Tech Help Desk Jobs
By Rang Technologies Inc At United States
12. Learning Management System Experience Beneficial.
14. Adherence to schedules (published in the Workforce Management application).
11. Experience at Institutions of Higher Education Beneficial.
Pay Rate: $15/hr. (W2 Without Benefits)
3. Relying on resources as trained (knowledge base, websites, support channels).
3. Strong Active Listening Skills.
Tier 2 Help Desk Jobs
By GDH At San Antonio, TX, United States
Identify trends in training, performance and knowledge deficiencies and escalate risks and issues to management.
Conduct training sessions as necessary under direction of management.
Relevant technical certifications or relevant MHS Application experience
Serve as a Technical SME for MHS Genesis procedure and support knowledge.
Identify and prepare procedures/articles for knowledge base.
Technically advanced support knowledge in specific MHS applications
Rn Tier I Jobs
By Southern Illinois Healthcare At Dale, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Help Desk (Tier 2) Jobs
By Apt At United States
Remotely troubleshoot switch configuration issues
Reboot POE injectors, wireless access points, receiver racks and other items on the remote power controller
Network and Wireless troubleshooting experience
2+ years of customer service experience
3+ years of technical support experience
Strong written and oral communication skills
Rn Tier I Jobs
By SIH Physician Recruiting At Carbondale, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Maintain complete and accurate medical records. Qualifications
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Rn Tier I Jobs
By Southern Illinois Healthcare At Harrisburg, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Help Desk Agent I
By West Tennessee Healthcare At , Jackson, 38301, Tn
Maintain professional competency through research, study, and continuing education programs within and outside the hospital.
Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
Performs related responsibilities as required or directed.
Associate’s degree or Vocational/Technical School certification preferred.
Conduct preventative maintenance rounds taking responsibility for assigned areas.
Assist with onboarding of new users.
Ncis Help Desk Tier Ii - 24/7 Support
By General Dynamics Information Technology At , Quantico, Va
Alerts management to recurring problems and patterns of problems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
2+ years of IT support experience; shift work experience desired
Experience supporting software and hardware tickets
Excellent customizable health benefits (Medical, Dental and Vision)
Market Manager Tier I
By C Spire At Lake City, MS, United States
At least one year of C Spire retail experience with a strong record of success and demonstrated leadership abilities required.
Manage the market’s inventory processes and responsible for keeping a stocked and organized retail store at all times.
Two years business experience is required.
Excellent oral and written communication skills a must along with a professional appearance and demeanor.
Putting our customer at the center of everything we do
A commitment to surprise, delight and wow our customers at every encounter
Tier I Help Desk Tech
By Iron Bow Technologies At Chantilly, VA, United States
Excellent verbal and written communication skills, phone etiquette, data entry
Manage and monitor problem tickets, analyze incidents and provide support required
Provide feedback on issues to strengthen content in knowledge base
Strive to resolve on 1 st contact when possible using remote desktop control
2+ years of experience in a Help Desk / IT Support role is required
Sound knowledge of hardware/software, operating systems, and networking related technologies is required
Tier 2 Help Desk Engineer
By HireRising At Denver, CO, United States
Experience using a ticket management system to document and track work required (i.e. ServiceNow, Easy Vista, Track It, etc.)
Participant actively in a culture of respect, knowledge sharing, and cross-training.
Experience working in a call-center based IT environment preferred
Experience managing workload based on metrics and SLAs preferred
Certifications such as A+, MCITP, MCSA, MCSE, CCNA, Network+, etc. are a strong plus
ITIL Foundations Certification is a strong plus
Tier 1 Help Desk Support
By CoreLogic At United States
Promotes a professional help desk image by offering knowledgeable, friendly, consistent, and efficient troubleshooting for products and services.
Other duties as assigned by Associate or Senior Help Desk Manager.
At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred
Clear communicator with good spelling and grammar skills
Knowledge of the construction industry or accounting basics is a plus
Resolves at least 70% of incoming interactions without escalation.
Tier 1 Help Desk Specialist Remote
By Maximus At United States
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Identify areas deserving attention in the technical support environment, and consult with management
Work within the team framework created by management and work with team members on assigned projects
Government experience preferred - Strong verbal and written communication skills
Provide remote support and resolve issues for users whom may be at remote offices or home office users
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
Help Desk/Tier 1 Jobs
By CompQsoft Inc At Portsmouth, VA, United States
Meet SUBMEPP established Service / Support Level Requirements for call response and Customer Support Service.
Experience: 1 to 5 years in a computer science or related field
Education: 2-year degree in Information Systems field
Candidate is to provide Tier 1 Help Desk support to the Navy program SUBMEPP.
Input trouble calls into the SUBMEPP ticket tracking system. Ensure required information for incident resolution is gathered and documented.
Escalate help desk tickets when required by service desk processes to either Tier 2, Tier 3, or appropriate team/individual.
Help Desk Analyst I (S04513P)
By University of Texas at Arlington At , Arlington, 76013, Tx
Knowledge and experience creating documentation using Microsoft Word, Microsoft Publisher, Express Web, Dreamweaver, Wiki, or content management system.
Salary is commensurate based on qualifications and relevant experience.
Create and update knowledge articles, documentation, and web pages.
Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
Telephone support and in person support experience.
Experience with Help Desk tracking software such as ServiceNow, ADUC, and Office 365.
Pc Help Desk - I
By ANB Bank At , Cheyenne, 82001, Wy $18 - $21 an hour
Demonstrates excellent listening and communication skills with customers, peers and management.
Benefits Package Offered (Subject to Eligibility Requirements)
High school graduate or equivalent; or equivalent combination of education and experience.
Excellent customer service and people skills.
Ability to multitask and manage multiple priorities.
Respond to assignments from PC Help Desk Manager in a timely and professional manner.
Tier 1 Help Desk Analyst
By DMI At , Remote
Education and Years of Experience:
Excellent verbal and written communications skills.
Excellent interpersonal skills, especially the ability to listen and understand what is being described.
Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
Answer Help Desk phones and provide Tier I support to EHB users.
Respond to telephone calls and email requests for technical support.
Help Desk Tech Jobs
By University of Alabama at Birmingham At , Birmingham, Al
Utilizes Problem Management database to register problems and record most effective solutions
Or an equivalent combination of relevant education and/or experience
One (1) year of related experience required
Work Arrangement (final schedule to be determined by the department/hiring manager)
Responsible for monitoring help desk phones, e-mails and other electronic problem reporting mechanisms
Makes sure they are responding appropriately in a precise and timely manner
Pc Tech / Help Desk
By LOBEL FINANCIAL At Anaheim, CA, United States
Above average multi-tasking skills and abilities.
Excellent troubleshooting and problem solving skills and abilities.
Experience with remote support software (Screen Connect, RDP, VNC)
Minimum 2+ years IT support experience in Helpdesk/Technical support environment
Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred)
Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
Help Desk Analyst-Tier Ii
By Rackner At , Washington, Dc
Ensure timely resolution of incidents(in accordance with Performance Objectives) and provide detailed information into the knowledge management system
Resolve issues that require specialized training and experience in system operations and the use of system administration tools
4+ years of Help Desk experience
Experience with Microsoft SharePoint 2016
Research and resolve tickets that cannot be resolved by Tier I
Escalate tickets to other Tiers based on established SOPs

Are you looking for an exciting opportunity to use your technical skills to help others? Join our team as a Help Desk Tech Tier I and provide top-notch customer service to our clients!

Overview Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. Detailed Job Description Help Desk Tech Tier I is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice and assistance, and resolving customer inquiries. The Help Desk Tech Tier I will also be responsible for maintaining customer records, tracking customer inquiries, and providing customer service. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• 1-2 years of experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to troubleshoot hardware and software issues
• Ability to provide technical advice and assistance
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• 1-2 years of experience in a customer service or technical support role
• Experience in troubleshooting hardware and software issues
• Experience in providing technical advice and assistance
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Resolve customer inquiries
• Maintain customer records
• Track customer inquiries
• Provide customer service
• Monitor customer service software