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Tier I Help Desk Analyst
Company | KeenLogic |
Address | Alexandria, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-28 |
Posted at | 9 months ago |
KeenLogic is currently looking for a talented and self-motivated Tier I Helpdesk Analyst with the ability to work in challenging, consultative, and collaborative team environment in Alexandria, VA.
- Effective written and oral communication skills
- Incident/Request (Analysis, Documentation)
- Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
- Mobile Device Management (Provision, Reset, Remote Wiping)
- Technical Writing Experience
- ITIL Service Management
- CRM/Ticketing/ACD Systems
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