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Help Desk Analyst Jobs

Company

Mon Health
Address , Morgantown, 26505, Wv
Employment type FULL_TIME
Salary
Expires 2023-06-10
Posted at 1 year ago
Job Description

Job Summary





Comments

With a patient centered culture, the Help Desk Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through evaluating users’ problems, determine if the problems are user, software, or equipment related. Resolve common issues or escalate to the appropriate IT area/individual for problem resolution if necessary. The Help Desk Tech will record, track, each ticket in the appropriate database. Additional responsibilities include creating and revising SOP’s, and new hire training.






Education

Requirements



High School Diploma or equivalent. Desired-Associates’ degree in Information Systems / Computer Science or equivalent technical training. Desired –A+, Network+, MCDST or comparable MCP certification



Experience

Requirements



Minimum of 1-year experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint). Successful work experience identifying PC problems to a functional level. Successful work experience handling repetitive telephone calls. Help Desk Experience. Healthcare experience/knowledge a plus. Experience preparing instructional documentation. Proven track record in the ability to take on additional responsibilities. Demonstrated good written and verbal communication skills. Customer Services skills



Certifications/ Licensures

Requirements



None.



Physical Requirements

Requirement



Medium Work
Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. forces constantly.




Location: Mon Health Medical Center · IS Customer Service
Schedule: Full Time, Days, Flex-6am to 2:30pm and switch to 9:30am to 6pm