Global Sr. Customer Support Specialist (Us)

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

• Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
• Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers.
• De-escalate and resolve issues by leveraging platform and industry expertise
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling to administer payroll processing, taxation & filing, banking & payment inquiries, and group health & welfare plans
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features.
• Review and resolve issues by utilizing plan documents and general insurance knowledge

• Experience working in payroll or benefits
• 3+ years of work experience in a customer/client-facing role
• Written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize
• Demonstrated experience problem-solving with attention to detail
• Ability to work shift between 8AM-6PM PST
• Organizational skills and experience improving processes
• Bachelor's degree or equivalent work experience

• Tier 2: $25.90 - $34.20/hour
• Tier 3: $24.40 - $32.30/hour