Global Operations Supervisor Jobs

McDonald’s is built on the foundation of Running Great Restaurants. Join the high-performing team responsible for enabling our restaurants to operate at their best and deliver an exceptional customer experience every day. MCX (McDonald’s customer experience) Global Operations supports markets to ensure they have operational solutions that solve the needs of today, while looking ahead at our future.

In this role, you’ll help our system Run Great Restaurants with best-in-class testing and insights, operational standards, restaurant technology and global deployment. You will be the voice of the restaurant in development efforts to ensure new products, processes, and equipment work for crew/managers, will deliver against business case goals and minimize complexity and operational impact to accuracy, speed, and complexity.

This position reports to the Senior Manager, MCX Global Operations and is based in Chicago, IL at the McDonald’s Headquarters (MHQ).

This role drives improvement in Restaurant Operations through the following accountabilities:

Lead or support Global programs that impact and improve restaurant operations:

• Prepare and/or deliver training & knowledge transfer materials on key topics and solutions
• Coordinate project timelines, including proactive monthly updates on goals progression (including budget if applicable)
• Actively “connect the dots” and identify synergies, dependencies, and barriers among initiatives
• Serve on cross functional teams to assertively represent restaurant operations impact
• Lead/consult on various global programs to modernize, simplify, and improve Restaurant Operations and Technology
• Manage/support innovation center and in-restaurant testing, ensuring tests are designed for insights and ability to inform strategic decisions (menu, operational, and/or equipment solutions)

Engage as a strategic partner to markets, cross-functional departments, and within Global Operations:

• Connect corporate goals & strategy to market & segment plans
• Anticipate or respond to market inquiries and opportunities
• Support collaboration and change management within Global Operations as well as with cross-functional teams and Segment/Markets to ensure we are all going after shared objectives
• Build/support broad Operations network to understand market opportunities and needs

Leverage active data-driven operations analytics

• Leverage business and operations data, with market learnings to proactively identify trends to inform and advise programs as needed

Skills & Competencies:

Seek to learn and lead:

• Proactive self-starter, committed to team growth through shared learning and communication
• Drives increasingly higher service levels through continuous improvement initiatives
• Affinity for problem solving, challenging the status quo and never settling for how something ‘has always been done’
• Keen ability and willingness to learn and lead by influence, with peers and leadership

Drive the business through strategic approach to operations:

• Strategic planning – big picture thinking and ability to look ahead.
• Understand impact of operations on business results and decisions; ability to synthesize data into actionable insights
• Create and understand KPIs to manage and drive operational and process improvements

Build relationships:

• Active stakeholder engagement - ability to effectively manage multiple stakeholders (internal and external)
• Strong collaboration, relationship building, and team building skills

Be creative and innovative:

• Innovative and continuous improvement mind-set
• Solutions-oriented approach that challenges status quo.
• Customer-led design thinking

Be nimble:

• Adapts to constant changes in the work environment and can manage competing demands
• Ability to navigate in an ambiguous environment

• Minimum 3-5 years of operations experience
• Detail oriented and ability to multi-task
• Strong presentation and speech writing skills
• Ability to travel domestically and/or internationally 20-25% of time
• 5+ years of experience working within a large corporate environment or consulting firm, preferably global
• Experience with connecting the dots and thinking strategically
• Excellent interpersonal and organizational skills, with a strong track record of meeting deadlines
• Strong written and oral communication skills

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.