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Vp, Global Customer Support
Company | OneTrust |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-02 |
Posted at | 9 months ago |
Strength in Trust
- Inspire and motivate the team to hit and exceed targets for support KPI’s.
- Own the Customer Support strategy and vision.
- Provide regular reporting on key KPIs.
- Make OneTrust known industry-wide for its best-in-class customer support.
- Own cross functional relationships and ways of working with Product, Engineering, Customer Success, Professional Services, and other teams.
- Lead the team to execute on the vision to ensure we are delivering best in class support to our customers.
- Effectively coach and performance manage team members.
- Innovate, build and optimize the customer support process to enable customers to get a consistent, high quality support experience across all customer segments.
- Define KPIs for the team and track and own progress to success.
- Partner with product and engineering to improve the product based on the voice of the customer.
- Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
- Set and monitor targets for the team.
- Excellent communication, presentation and interpersonal skills.
- A proven track record of building successful Customer Support teams.
- Proven leader of Global Customer Support for a Software as a Service company.
- An ability to work collaboratively across multiple functions within an organization.
- An analytical mindset with experience using data-driven insights to inform decision-making.
- A passion for delivering world-class customer experiences.
- An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
- Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.
- Career Development: You’re not just joining any company; you’re joining the company that built the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.
- Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.
- Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.
- Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices.
- Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive.
- OneTrust Careers on YouTube
- @LifeatOneTrust on Instagram
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