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Global Customer Support Supervisor Jobs in Arkansas

Supervisor, Global Operations Support
By NBCUniversal At United States
Minimum of 1+ years track record of effective vendor and offshore management.
Extensive experience, understanding and knowledge of digital product and distribution systems, standards, and processes
Minimum of 3-4 years’ experience in Digital Operations; leading a support team to effective issue resolution
Minimum of 1+ years of experience working with Conviva.
Minimum of 2 years’ experience with QOE and QOS monitoring for OTT platforms.
Minimum of 1+ years’ experience leading a support team to effective issue resolution
Global Customer Support Manager
By Lifesize At United States
Develop infrastructure to ensure the team’s scale cost-effectively and efficiently, including workforce management, process improvements, tools, automation, and systems integrations
Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes
Manage, motivate, and develop a global team of 10-15 Customer Support Engineers.
Experience managing support services or a call center in a complex SaaS environment
Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences
Lifesize is a cloud communications company offering contact center and video meeting solutions for today’s businesses.
Vp - Global Customer Support
By Veeva Systems At United States
Experience leading a global team, including China
Experience communicating with customers at the C-level
Executive-level verbal and written communication skills
BS/MS in MIS, Computer Science, or MBA, or equivalent experience
Past hands-on experience as a Support Engineer
Lead the global Customer Support team

Are you looking for an exciting and rewarding career in customer support? We are looking for a Global Customer Support Supervisor to join our team and help us provide exceptional customer service to our customers around the world. As the Global Customer Support Supervisor, you will be responsible for leading and managing a team of customer support agents, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview The Global Customer Support Supervisor is responsible for providing customer service and support to customers from around the world. This position requires excellent communication and problem-solving skills, as well as the ability to work with customers from different cultures and backgrounds. The Global Customer Support Supervisor will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. Detailed Job Description The Global Customer Support Supervisor will be responsible for providing customer service and support to customers from around the world. This includes responding to customer inquiries, resolving customer issues, and ensuring customer satisfaction. The Global Customer Support Supervisor will also be responsible for managing customer accounts, providing technical support, and training customer service representatives. Additionally, the Global Customer Support Supervisor will be responsible for developing and implementing customer service policies and procedures. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work with customers from different cultures and backgrounds
• Strong problem-solving and customer service skills
• Ability to manage customer accounts and provide technical support
• Knowledge of customer service policies and procedures
• Ability to train customer service representatives
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
• Excellent organizational and time management skills
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 3 years of customer service experience
• Experience managing customer accounts
• Experience providing technical support
• Experience training customer service representatives
Job Responsibilities
• Respond to customer inquiries and resolve customer issues
• Manage customer accounts and provide technical support
• Develop and implement customer service policies and procedures
• Train customer service representatives
• Monitor customer service performance and ensure customer satisfaction