Fully Remote Customer Advocate Jobs in Arkansas

Manages team mailbox, responds to emails within 8 business hours, and logs Salesforce cases to track progress of requests

Strong customer service, critical thinking and problem-solving skills

Excellent written and verbal communication skills

Experience in Healthcare or related industry

Schedule requirements: 4 x ten hour shifts: Monday - Thursday from 7:30am-5:30pm MST

Provides excellent customer service via calls, chats, and emails

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Knowledge of medical terminology preferred, but not required.

Detail oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels

Excellent interpersonal and customer service skills with a focus on customer satisfaction.

General computer knowledge including proficiency in Microsoft Office applications required

Attach incoming facsimile images to a new or existing patient record.

Must have knowledge of basic spreadsheet, word processing, and data entry skills.

Must have strong organizational skills and be able to effectively manage and prioritize tasks.

High School Diploma or the equivalent plus a minimum of one year medical terminology or medical services experience required.

Must be proficient and comfortable in a computer based environment. Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Quoting prives for services offered by the retail locations and their partners.

Assess customers needs and requirements to help drive them into our stores

Utilizing research skills to troubleshoot customer issues

Remote position requires stable high speed internet and ability to hard wire directly to router

Terms and conditions apply and benefits may differ depending on position.

At least one year of customer service experience or call center experience

Utilize research skills and case management system to accurately document and track every call.

Experience using knowledge databases and research skills.

HR experience in payroll and benefits.

Serve as the first point of contact for internal employees regarding payroll, policies, benefits, and other inquiries.

6+ months of human resources experience.

6+ months of customer service experience.

Document and manage cases within applicable systems by reviewing, updating, and closing daily

Bachelor’s degree preferred or 4 years equitable business experience required

1-2 years of multi-channel customer service experience

1-2 years of prior customer facing HCM or Paycor experience is a plus

Proven excellence in customer service and relationship building skills required

Effective organizational skills proven in a fast-paced, service-oriented position

Minimum of 1 year of call center/customer support experience

Healthcare and/or outbound call center experience is a plus

Excellent verbal and written communication skills

Applicants with disabilities can request reasonable accommodations by calling 888-237-6835 or emailing [email protected]

Receive inbound phone calls as part of the inbound voice (dialer) team

Follow up on unresolved patient issues through outbound phone calls

Sales or account management experience

New York residents' salary range is $16.00 - $31.44, based on factors such as education, work experience, and certifications

3+ years of combined education, work, and/or volunteer experience

Respond to and resolve customer service inquiries and issues related to benefits, eligibility, claims, and financial spending accounts

High School Diploma / GED or equivalent work experience

Familiarity with medical terminology, health plan documents, or benefit plan design in a healthcare/insurance environment

Educate callers on their benefits options and provide recommendations on their plans

Troubleshoot website issues and enroll callers in benefits

2 years of customer service and office environment experience

Excellent communication skills (both verbal and written)

Reasonable accommodations are available for applicants with disabilities; please contact us for more information.

Respond to customer inquiries and provide basic support under moderate supervision

Join a global leader in customer service and experience

Access to medical and dental benefits, paid time off, and retirement planning options

Make a positive impact on people's lives every day

Receive paid training and career development opportunities

Support a non-profit organization dedicated to making lives better

Provide customer support through phone, email, online chat, or social media

2-3 years of experience in external customer account management, development, strategy or a consultant role.

Experience with Granicus products or other content management systems

Experience in change management or process improvement

Worked in a remote environment with experience managing multiple time zones

Experience working in or with local government, non-profit or similar field

Demonstrated problem-solving skills and the ability to work independently

Frequently attend educational seminars to improve knowledge and performance level

FULY REMOTE WITH EQUIPMENT PROVIDED**

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Years of experience: 0 years

Answer inbound calls from customers to provide them with accurate product and service information

Follow-up on all customer requests via phone, chat and email

Provide loan extensions and process loan payments

Identify, research, and resolve customer issues

Recognize, document and alert the supervisor of trends in customer calls, chats or issues

Strong organizational skills and able to effectively manage and prioritize tasks.

Minimum of one year medical terminology, healthcare or medical services experience required.

Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.

Works with customers and/or distributors to receive an accurate account of equipment failures and provides reports to management.

3-5 years of account management / sales support exp. (looking for tenure and ideally from Med Device or Manufacturing)

Sales Rep sends CSR the order and the CSR will follow up with the customer

Making outbound calls to customers

Booking PO's for their whole team

Phone rings about 10-15 times a day. Support for accounts.

Years of experience: 0 years

Answer inbound calls from customers to provide them with accurate product and service information

Follow-up on all customer requests via phone, chat and email

Provide loan extensions and process loan payments

Identify, research, and resolve customer issues

Recognize, document and alert the supervisor of trends in customer calls, chats or issues

Proficient in the knowledge and practical use of up-to-date versions of Microsoft Office and Google Docs/Sheets

Excellent written and verbal communication skills are a must

Call center and/or Sales experience preferred

Vision plan that offers both in and out- of network provider options

Candidates will be required to take an assessment to demonstrate appropriate Excel and Access skills.

Convey difficult to understand concepts in layman's terms both over the telephone and in writing

Strong knowledge of Google Analytics or similar web analytics experience

3-5+ years of experience in a Customer Support role required; ideally within in the SaaS space or an equally technical industry

Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software

Solid foundation of HTML/JavaScript knowledge

Responsibilities to expect in this role:

Utilize different systems - our systems and the clients’ - software and hardware to achieve customer satisfaction

Embrace a culture of teamwork, problem solving, and customer centricity to provide exceptional customer experiences that emphasize first call resolution.

Successfully apply knowledge obtained during classroom and on the job training to independently solve customer requests.

Communication Excellent verbal and written communication and interpersonal skills.

Answering inbound phone, email, and chat from participants, employers, and PEOs regarding administration of 401(k) plans.

Educate callers regarding 401(k) regulations, compliance questions, and administration of plans.

Assist callers with navigating the Slavic401(k) websites, registering online, and password resets.