Dual Front Desk Supervisor Jobs in Florida

Greets, registers, assigns rooms to guests, and inputs information into the property management system

Checks guests out of property management and phone system.

Comprehensive health benefits – medical, dental and vision

Get access to your pay as you need it with our Daily Pay benefit

Family benefits including pregnancy, and parental leave and adoption assistance

Schedules and directs Front Office team members as needed

Assist and guide the front office team members through their daily duties and responsibilities, while maintaining a positive work environment

Coordinate solutions quickly when guests experience problems

Minimum 2 years hotel front desk or closely related experience

Minimum 90 days cash handling experience

Daily Pay* - get your earned pay any time before payday

Discounted Hilton hotel rates worldwide - 401(k) program with company match

Strong organizational and time management abilities, with the capacity to multitask and prioritize tasks in a fast-paced environment.

Reservations Management: Coordinate and manage room reservations, ensuring accuracy, proper documentation, and adherence to established policies and procedures.

Administrative Tasks: Perform various administrative duties, including record-keeping, report generation, inventory management, and ensuring proper cash handling procedures.

Proficiency in using hotel property management systems and other relevant software applications.

Check-in and Check-out: Facilitate guest check-in and check-out processes, ensuring efficiency, accuracy, and a positive experience for guests.

High school diploma or equivalent; additional education in hospitality or related field is a plus.

At least one year of Front Desk experience as Guest Services Agent, and/or two years’ experience in the Hospitality field.

23 Paid Days off per Year!

401K Match up to 4%

6 weeks - Paid Parental Leave

Internal growth and career pathing

Safe and fun work environment

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Excellent interpersonal, administrative, telephone and other communications skills.

Physical presence at the job site is essential to perform job duties.

Assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff. Respond to guest inquiries and resolve customer complaints.

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Oversees front desk and lobby area.

Assist and guide the front office team members through their daily duties and responsibilities, while maintaining a positive work environment

Coordinate solutions quickly when guests experience problems

Minimum 2 years hotel front desk or closely related experience

Minimum 90 days cash handling experience

Daily Pay* - get your earned pay any time before payday

Discounted Hilton hotel rates worldwide - 401(k) program with company match

Commuter benefits including transit & parking

Deliver linens to the laundry department

Inspect rooms and public spaces daily to ensure all rooms are cared for according to brand and IHM standards

Ongoing involvement in preventative maintenance programs

Check stocking levels of all consumables and replaces on housekeeping cart when needed

Notify supervisors of any damages, deficits, and/or disturbances

Prepares all necessary reports during each shift for the management team

Process all payments according to established hotel requirements

Commuter benefits including transit & parking

Provide information and assistance to all guests and vendors

Highly motivated team player with strong initiative and desire for achievement

Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Have a thorough knowledge of emergency and security procedures

Benefits (Full Time Associates only)

We are hiring a Front Desk Supervisor

Provide the highest quality of service to the customer at all times.

Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Ability to multitask, prioritize and manage time

Commuter benefits including transit & parking

Ensure that departments achieve or exceed guest's service expectations

Prepare team member schedules in accordance with budgets and business forecasts

Recommend local attractions and restaurants for guests to visit

Oversees the file clerk(s), receptionist(s), referral coordinator(s) and appointment scheduler(s).

Reports potential problems to Office Manager to ensure smooth operations.

Knowledge of business office procedures.

Experience with referral coordination preferred

2 years of front desk medical office experience and some leadership experience preferred

All the benefits and perks you need for you and your family:

Perform special projects and other responsibilities as assigned.

Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence

Knowledge of cash handling and credit transaction procedures.

Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.

Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift. Complete shift checklists as specified.

Control suites to ensure suites and special blocks are handled correctly.