Front Desk Supervisor Ft

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

Primary mission:

Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.

RESPONSIBILITIES

• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Monitor key control to maintain hotel security.
• Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
• Print cashiers report and verify balances. Verify all banks and deposits accordingly.
• Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift. Complete shift checklists as specified.
• Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.
• Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.
• Control suites to ensure suites and special blocks are handled correctly.
• Answer/follow up on shift correspondence; e-mail and other electronic communication addressed to Front Desk Agents
• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups.

• Perform special projects and other responsibilities as assigned.
• Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
• Participate in hotel committees, MOD program and task force assignments.
• Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence

Education: High School education or equivalent experience.

Experience: 1-2 years supervisory experience in a hotel or other customer relations Position.

Skills and Abilities:

• Knowledge of cash handling and credit transaction procedures.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and Standard Operating Procedures (SOPs).
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Type a minimum of 35wpm; Hotel PMS/Reservation Systems, computer; Word/Excel desirable.
• Ability to communicate in English. Second language desirable.
• Ability to work variable schedules, including weekends.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.