Dual Front Desk Agent

SUMMARY

Location: Courtyard/Residence Inn by Marriott Charlotte Northlake

Position Type: Non-Management

The starting pay rate for this position is $15.00 per hour.

Our team is looking to add an upbeat Dual Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Job Requirements:

• Provide information and assistance to all guests and vendors
• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Highly motivated team player with strong initiative and desire for achievement
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Paid Sick and Vacation Time
• Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
• HSA & FSA plans available!
• Commuter benefits including transit & parking
• Pet Insurance
• Dependent care FSA
• PTO and Payroll Incentives for Annual Wellness Exams
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Family Leave
• Employee Assistance Program
• Identity Theft Protection Insurance
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Free room nights at our hotels and employee discounts within your hotel brand
• Referral bonus program to ANY of our locations
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounts for friends and family within your hotel brand
• Incentive based bonus program
• Career Growth through our in-house training program with a path personalized to your desired goals
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Equal Opportunity Employer