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Customer Success Jobs in Santa Clara, California

Customer Success Manager Jobs
By ZERO Systems At Campbell, CA, United States
Job Qualifications and Skill Set:
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Be highly skilled in Excel, or very interested in learning advanced Excel.
Have excellent presentation skills to put metrics together in visually insightful ways
What you'll be doing as a Customer Success Manager:
Build on and improve existing systems and processes to measure and improve user adoption and client satisfaction
Director, Customer Success Jobs
By Trayt.Health At Palo Alto, CA, United States
Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
Understand the healthcare system and have experience working and supporting clinical providers as clients
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Experience in the behavioral or mental health category
Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
Customer Success Manager Jobs
By Apporto At Palo Alto, CA, United States
Analytical Skills and Ability to Delegate and Triage Issues: 3-5 years of experience
Establish a relationship with assigned clients to provide a friendly customer experience
Customer Success or TAM Equivalent Role: 3-5 years of experience
Windows Operating Systems and Overall Windows Mechanics: 2-4 years of experience
Active Directory: 2-4 years of experience
Strong Written and Verbal Communication Skills: Ongoing development over 3-5 years
Customer Success Manager Jobs
By LinkedIn At Sunnyvale, CA, United States
Developing organization, project management, and time management skills
Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges 
Fundamental verbal and written communication skills, including expertise in presenting to both small and large remote audiences 
Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint 
Manage a book of business by prioritizing and delivering on key customer lifecycle events
Manage and execute projects geared to drive adoption of new products and services with customers.  
Product Manager, Customer Success
By Intel Corporation At Santa Clara, CA, United States
6+ years of experience with the following: service offerings, product management, customer support/success, or other project/program management related role.
Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.
Experience with agile product management through the full lifecycle: strategy, development, launch, and optimization
Create and manage technical support and success offerings, professional and technical services packages for our SaaS and hardware products.
Collaborate with cross-functional teams, including Sales, Marketing, Product Management, and Engineering, to ensure alignment and successful go-to-market strategies.
Strong influencing skills with a track record of successfully collaborating with sales, marketing, and product/solutions teams to integrate service offers.
Customer Success Manager Jobs
By Palo Alto Networks At Santa Clara, CA, United States
Drive adoption- ensure customer applies the offering hours in a timely manner
Manage performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
Experience building out new programs and initiatives within an ever evolving organization
Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
Knowledge of the latest customer success techniques and technologies. Tableau a plus
Security experience is a plus
Customer Success Operations Manager
By Birdeye At Palo Alto, CA, United States
Strong analytical skills and experience analyzing customer data
Collaborate with cross-functional teams to improve the customer experience and ensure customer success goals are met
SFDC Certification will be an advantage
5+ years of experience in customer success, revenue operations, customer service, or a related field, preferably in an Enterprise/B2B SaaS company
Excellent communication and interpersonal skills
Demonstrated experience developing and implementing processes and procedures
Customer Success Operations Manager
By Aisera At Palo Alto, CA, United States
Experience with Customer Success Management systems (e.g., Gainsight/Totango/Client Success/Catalyst etc., digital marketing tools)
What we do: AI Service Management (AISM)
7-10 years of experience in which at least 5 years in Technical Support Operations or Customer Success Operations role.
Experience with Customer Support Tools (e.g., Salesforce, Zendesk, etc.)
Hands on Experience with IT, IT Automation, and Technical Support systems
Medical, dental, and vision benefits
Customer Success Representative Jobs
By Aerin Medical At Mountain View, CA, United States

This role is responsible for ensuring that customers have a positive experience with Aerin Medical products and services. Act as a liaison between the company and its internal and external customers, ...

Manager, Customer Success Jobs
By Flock Freight At San Diego, CA, United States
Ensure our Account Managers are executing on our department SLA’s and fulfilling the requirements of the specific customer SOPs
Implement and communicate business growth strategies through goal setting, accountability management, and motivation techniques such as team rewards and contests
3-5 Years of relevant freight industry experience, preferably in the brokerage environment
Minimum 2 years of freight brokerage leadership experience
Drive daily, weekly, monthly, and quarterly shipment growth from our existing customer base YoY
Assist your team by jumping in during high-level issue resolution
Customer Success Manager Jobs
By Bynder At San Carlos, CA, United States
Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
Excellent organizational, prioritization, and time management skills
5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
Possesses excellent communication skills and has a strong propensity for organization and relationship building
Ability to develop strong client relationships, manage expectations, and critically problem-solve
Outstanding probing and listening skills
Process Manager, Customer Success
By Square At San Francisco, CA, United States
Change management experience is a plus!
Build and manage processes and framework linked to capacity planning, sprint planning, on-call processes
Build and manage the operational readiness forum for all stakeholders to align prior to a launch
Manage Leadership team processes, including weekly / monthly / quarterly meeting agenda setting, content preparation, action captures and follow up
6+ years as a project manager, coordinator, process optimization manager, operational excellence manager, or similar role
Practical experience in definition and implementation of processes within teams, with particular focus on intake, prioritization, and planning frameworks
Manager, Digital Customer Success
By Quizizz At Santa Monica, CA, United States
Experience: Minimum of 5 years of experience in customer success, preferably in the edtech industry or a related field
Gainsight and Salesforce Expertise: Proven proficiency in Gainsight and Salesforce capabilities, and reporting
Problem Solving: Strong problem-solving and critical-thinking abilities. Proactive mindset with the ability to identify challenges, propose solutions, and drive implementation
Customer Success Coordinator (Remote)
By FMG At San Diego, CA, United States
Project management experience will be extremely helpful; but not required
Build subscribers’ websites using our proprietary content management system (CMS).
Notate your work in our client relationship management software (Salesforce).
Manage your calendar and schedule with a workload of 30+ subscribers.
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
Prior Customer Service or Support experience
Customer Success Manager Jobs
By Tagboard At , Los Angeles $65,000 - $95,000 a year
Competitive salaries based on location, experience, and skillset.
Provide remote and/or on-site production services for key enterprise clients.
Work closely with Account Managers to identify and/or develop upsell opportunities.
At least three years of prior experience in Client Success or an equivalent history of increasing customer satisfaction, adoption, and retention.
Expert communicator who can collaborate effectively in a remote work environment.
Have flexibility to travel 30%, but also exceptional at remote presentations
Customer Success Manager With Consulting Experience In Technologies
By Skan.ai At Menlo Park, CA, United States
Organizing customer onboarding, change management and training/certification
Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting
Build relationships across business owners, technology leaders and vendor management
Program governance: QBRs, Reports, and Risk Management
Knowledge and certification of six sigma principles
Sr. Customer Success Manager
By G-P/Globalization Partners At San Diego County, CA, United States
3-5 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
Experience with project management, account business planning and prioritization across multiple accounts at any given time. Experience with Salesforce, CSM/CRM tools
Preferred experience in SaaS or HCM, and knowledge of EOR/global expansion industry
Education: Master’s/bachelor’s degree in communication, Business, Marketing, Psychology, Sociology, Statistics, or other quantitative field or equivalent practical experience.
Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews.
Proactively builds and maintains an intimate knowledge of G-P’s product landscape, solutions, and business priorities.
Customer Success Manager Jobs
By Contentstack At , San Francisco
2+ years of customer success experience
Experience with Enterprise SaaS software (preferably CMS)
Excellent communication skills both with customers and internally
Ability to lead and enable customer success managers (CSMs) to hit their KPIs as individuals and as a team
Located in PST or MST time zone
Strong track record of defining and executing against key performance indicators
Customer Success Manager Jobs
By Apixio At San Diego, CA, United States
3+ years project management experience
Own customer operations project management processes, tools, reference materials and cross functional usage.
Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
We recognize that people come with experience and talent beyond just the technical requirements of a job.
Manage coordination, tracking and reporting of all things related to customer projects.
Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
Customer Success Jobs
By Obviously AI At San Francisco, CA, United States
You work collaboratively but autonomously: asking for what you need, but not expecting micromanagement
You are a clear and creative thinker with excellent written and verbal communication skills
You have the analytical skills to build a support strategy, leading customers to success
You're able to pick up new skills quickly, and adapt well to feedback on your work
Manage the customer lifecycle post-sales, ensuring that every client gets the most support they need to succeed, right away
Offer technical assistance to customers by explaining complex Machine Learning concepts in a simple manner

Are you passionate about helping customers succeed? We are looking for a Customer Success professional to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an organized, detail-oriented individual with excellent communication skills, we want to hear from you!

Overview of Customer Success Customer Success is a role within an organization that focuses on ensuring customer satisfaction and loyalty. The customer success team works to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. This team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. Detailed Job Description of Customer Success The customer success team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. They will work to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. They will also be responsible for tracking customer usage and engagement, and providing feedback to the product team. Customer Success Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Knowledge of customer service principles and practices
• Ability to analyze customer data and identify trends
• Ability to troubleshoot customer issues
• Ability to provide training and onboarding
• Knowledge of customer success best practices
Customer Success Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer data analysis
• Ability to build relationships with customers
Customer Success Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer success best practices
• Knowledge of customer data analysis
• Knowledge of customer engagement strategies
• Knowledge of customer onboarding and training
Customer Success Job Experience
• Previous experience in customer service or customer success
• Experience in customer data analysis
• Experience in customer engagement strategies
• Experience in customer onboarding and training
Customer Success Job Responsibilities
• Develop relationships with customers and understand their needs
• Provide customer support and troubleshoot customer issues
• Track customer usage and engagement
• Provide feedback to the product team
• Provide training and onboarding
• Analyze customer data and identify trends
• Implement customer success best practices