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Customer Success Jobs in Austin, Texas

Customer Success & Support Representative
By Sock Club At Austin, TX, United States
Strong attention to detail coupled with exceptional time management skills
Knowledge Base Cultivation: Cultivate a comprehensive knowledge base for both internal and external stakeholders, offering self-help opportunities that enhance efficiency.
Experience with CRM software (HubSpot knowledge a plus) and Zoom/video conferencing tools
Excellent written and verbal, communication and interpersonal skills
Health, dental, and vision benefits package
Strategic Portfolio Development: Formulate and oversee the cultivation of client portfolios, fostering relationships built on trust and collaboration.
Customer Success Representative Jobs
By Blinq At Austin, TX, United States
Manage the onboarding process for new clients and ensure a smooth transition
Collaborate with cross-functional teams to provide the best customer experience possible
Proven experience in customer success or a related field (preferably in the tech startup or Saas space)
Excellent communication skills (verbal and written) and comfort in communicating with clients across all mediums (phone, Zoom and email)
Experience with onboarding and managing a large number of clients simultaneously
Team player- ability to work collaboratively with cross-functional teams and manage multiple projects at once
Customer Success Manager, Nonprofit
By Canva At Austin, TX, United States
Join the team redefining how the world experiences design.
Here's a taste of what's on offer:
• Health benefits plans to support you and your wellbeing
Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!
Where and how you can work
What you’d be doing in this role
Customer Success Manager - South
By Wiz At Austin, TX, United States
3-5 years of Customer Success or relevant Account Management experience in SaaS organization
Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
Proven knowledge and experience in cloud technology and architecture, such as AWS, Azure, and/or GCP
Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
Hands on experience with software solutions in the application, cloud and security domains
Experience being accountable for the development and execution of a cross-cloud consumption plans, and operational health of the customer solutions deployed
Customer Success Manager (Remote)
By SafeBase At Austin, TX, United States
3+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
Develop and manage success plans to maximize customer growth and retention
Active listener & exceptional customer-facing and internal written and communication skills
Strong technical understanding and extensive analytical skills
Experience with today's most popular customer success and support applications
Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion
Customer Success Manager, Enterprise
By AlertMedia At Austin, TX, United States
Communicate desired software requirements to product management team in a cross-functional feedback loop
Excellent project management skills with proven ability to prioritize  
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Manage a series of personal and automated touchpoints and to drive ongoing customer experiences
3+ years’ experience as a Customer Success Manager
Proven ability to work with all members of our team (business development, software development, and product management) 
Customer Success Manager - Duo Security
By Duo Security At Austin, TX, United States
Driving the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, and renewal
Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments
Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth
Translating customer sentiment to internal teams and appropriately advocating for strategic product decisions.
Developing and fostering a trusted advisor relationship to establish and maintain credibility
Customer Success Manager - Remote
By Neo4j At Austin, TX, United States
Strong customer-facing experience with exceptional relationship and trust-building skills
Continually Improve customer experiences and outcomes
Prior hands-on experience in a technical customer-facing role, preferably in Sales Engineering, Customer Support, or Professional Services, is a plus.
Experience with technologically complex accounts and/or Enterprise market customers
A strategic, innovative thinker, with excellent interpersonal communication, written communication, and presentation skills
Bachelor's Degree Required or Equivalent Experience
Customer Success Manager (Tx)
By Transfr At Austin, TX, United States
At least 4 years of experience in customer success, educational sales, or client relationship management in EdTech
Become knowledgeable of Transfr’s solutions and service offerings, including implementation methodologies and advanced service offerings
Strong prioritization and organizational abilities to manage all aspects of a $1M+/- book of business
Identify the key outcomes for our customers, primarily the impact to job attainment and/or educational placement
Manage customer relationships and become a trusted advisor for the customer
Exceptional personal skills to successfully communicate and negotiate with internal and external customers
Hcm Customer Success Manager
By NEOGOV At Austin, TX, United States
A multi-tasker extraordinaire and time management guru.
Project manage communication plan to customers in communication blasts
Be creatively proactive to deliver WOW-like experiences to NEOGOV customers.
Manage escalations and coordinate the resolution and participation of required staff to resolve customer disputes.
An analytical thinker with strong organizational skills able to multitask and work independently while still producing high quality results.
A people-person with presentation, written, and oral communications skills.
Csm - Customer Success Manager
By Brevo At Austin, TX, United States
Adopt a data-driven approach in the management of your portfolio
Manage a portfolio of new and existing clients from onboarding to renewal
Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis
Report your client portfolio health and risk in Salesforce and to your manager
At least 2 years of relevant work experience in CSM or Digital Marketing
Strong ability to understand, manage and drive customers' needs and marketing strategy
Customer Success Manager Jobs
By AlertMedia At Austin, TX, United States
Communicate desired software requirements to product management team in a cross-functional feedback loop
Excellent project management skills with proven ability to prioritize  
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Manage a series of personal and automated touchpoints and to drive ongoing customer experiences
3-5 years’ experience as a Customer Success Manager
Proven ability to work with all members of our team (business development, software development, and product management) 
Customer Success Director- Saas
By Onna At Austin, TX, United States
Experience implementing and supporting large scale technology solutions at Fortune 500 companies.
Home-office setup budget so you can create your ideal remote workspace.
Monthly stipend to support working from home
Customer Success Director (Saas - Remote US)
Company benefits with you in mind
Become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors.
Customer Success Manager - Bittitan
By IDERA Software At Austin, TX, United States
Setting clear customer expectations through effective project management execution
2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or enterprise software business
Participate in pre-sales activities for positioning, scoping, and pricing Customer Success offerings
Facilitate smooth sales handoff process upon sale of onboarding offers
Provide feedback and advocacy to product, engineering, enablement teams to improve product design, capabilities, and resources
Manage and facilitate customer expectations through product escalations through the engineering organization
Manager, Digital Customer Success
By Wiz At Austin, TX, United States
Hire, coach and manage a world class Customer Success team
2+ years of experience in customer-centric teams such as Customer Success, Implementation, Engagement, Onboarding, or Business Development
Experience with online subscription / SaaS products is a must
Strategically driven; strong presentation skills required to deliver impactful QBRs
Ability to stay calm and manage clients even under adverse conditions
Proactively solve customer support requests and coordinate resolutions with engineering teams
Customer Success Manager, Ecommerce/Amazon Advertising
By Jungle Scout At Austin, TX, United States
Familiar with Amazon Sponsored Ad management tools or prior professional experience in digital advertising.
You have experience providing strategic guidance with e-commerce teams and/or managed services experience in the e-commerce space.
Partner with Account Manager to drive customer expansion through identification of value add tools, and meet all renewal targets.
Solid understanding and practical experience managing Amazon Advertising PPC and Amazon DSP (both 2 years+), experience with Walmart Advertising.
Experience working with either Seller Central, Vendor Central or Walmart Marketplace managing accounts or customers.
Extremely strong communication and presentation skills, both written and verbal. Good meeting presence.
Sr. Customer Success Manager
By Planview At , Austin, Tx $135,000 a year
Owns customer experience and customer communication.
Responsible for complex large customers with $500k + ARR and a total portfolio of $5mil + ARR.
Ultimate responsibility for assigned customers retention, growth & advocacy.
Drive customer adoption and successful expansions of Planview throughout the enterprise.
Develop trusted advisor relationships and articulate value of the Planview solution to the enterprise customer sponsors and stakeholders.
Partner with sales to enable up-sells, cross-sells, and expansions of professional services and licenses to grow customers adoption and product usage.
Customer Success Manager- Saas
By Onna At Austin, TX, United States
You have professional experience managing customers who use Data Management, Content Management, Big Data, eDiscovery, or data / analytics platforms
Home-office setup budget so you can create your ideal remote workspace.
Monthly stipend to support working from home.
You have a minimum 3-6 years of professional experience in Customer Success working with high - growth Saas solutions
Company benefits with you in mind
Competitive salary package, including an annual bonus and equity.
Head Of Customer Success - Saas
By ShipperHQ At Austin, TX, United States
Strong leadership and team management skills
Experience with sales processes and funnel management
5+ Years in a SaaS Account Management
Experience in and knowledge of eCommerce and the eCommerce software landscape
Lead, manage, and develop the customer success and retention teams.
Serve as a point of escalation and loop in other teams and resources to ensure an excellent client experience.
Customer Success Specialist Jobs
By X4 Technology At Austin, TX, United States
Experience with cold-calling would be a plus to expand the role with lead generation and management
Previous experience in an account manager/ customer service/client success role is a must
Responsibilities of the Customer Success Manager include:
Requirements of the Customer Success Manager include:
Develop strong relationships with clients to ensure they are receiving post-engagement maintenance benefits
Consult clients on additional services, upsell, and cross-sell

Are you passionate about helping customers succeed? We are looking for a Customer Success professional to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an organized, detail-oriented individual with excellent communication skills, we want to hear from you!

Overview of Customer Success Customer Success is a role within an organization that focuses on ensuring customer satisfaction and loyalty. The customer success team works to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. This team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. Detailed Job Description of Customer Success The customer success team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. They will work to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. They will also be responsible for tracking customer usage and engagement, and providing feedback to the product team. Customer Success Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Knowledge of customer service principles and practices
• Ability to analyze customer data and identify trends
• Ability to troubleshoot customer issues
• Ability to provide training and onboarding
• Knowledge of customer success best practices
Customer Success Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer data analysis
• Ability to build relationships with customers
Customer Success Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer success best practices
• Knowledge of customer data analysis
• Knowledge of customer engagement strategies
• Knowledge of customer onboarding and training
Customer Success Job Experience
• Previous experience in customer service or customer success
• Experience in customer data analysis
• Experience in customer engagement strategies
• Experience in customer onboarding and training
Customer Success Job Responsibilities
• Develop relationships with customers and understand their needs
• Provide customer support and troubleshoot customer issues
• Track customer usage and engagement
• Provide feedback to the product team
• Provide training and onboarding
• Analyze customer data and identify trends
• Implement customer success best practices