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Customer Success Jobs in New York, New York

Manager, Customer Success Management
By MongoDB At New York, United States
A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management capacity
High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
Customer Success Manager - Saas
By Navina At New York, United States
Track, monitor, and manage accounts with specific KPIs clients on Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc)
Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement.
Be the voice of the clients and internal focal point for any clients need
Take part in product cycles, roadmap planning, and execution
Customer Success Specialist Jobs
By Vcheck Global At New York, NY, United States
Other duties as assigned by management
Partner with clients to manage the entire order process
Clearly communicate and verify requirements received from client to internal teams
Assist and support Client Relations Manager with various tasks
1-3 years of experience in a client relations/ customer success role
Experience delivering client-focused solutions based on client needs
Customer Success Representative Jobs
By Blinq At New York, NY, United States
Manage the onboarding process for new clients and ensure a smooth transition
Collaborate with cross-functional teams to provide the best customer experience possible
Proven experience in customer success or a related field (preferably in the tech startup or Saas space)
Excellent communication skills (verbal and written) and comfort in communicating with clients across all mediums (phone, Zoom and email)
Experience with onboarding and managing a large number of clients simultaneously
Team player- ability to work collaboratively with cross-functional teams and manage multiple projects at once
Customer Success Systems Administrator
By TIDAL At New York, NY, United States
5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits
Director, Customer Success - Amer
By Ivalua At New York, NY, United States
High impact leadership skills, including setting a clear vision and strategy, motivating, and coaching others, driving urgency and results.
Supply Chain experience implementing and measuring operational metrics, leveraging data to identify customer value realization, retention risk and expansion potential.
You have 15+ years of relevant work experience in B2B SaaS customer success, account
Skills You Need To Succeed
Build strong relationships with our global customers to enable the appropriate level conversations to identify objectively the core issues.
Develop and leverage a data-driven system of insight and action (dashboard) to communicate and to make decisions.
Sr Customer Success Manager
By Kasmir Associates At New York, United States
Convey insights from partners to the product management team, specifically concerning new product development features.
Proactively offer exceptional service to our collaborators, understanding their business needs, and delivering top-tier assistance.
A comprehensive understanding of advertising and media technology, coupled with experience in handling interactions with technical client teams, would be advantageous.
Premium health benefits including comprehensive vision, medical, and dental.
Late Series Stage - Gearing up towards an IPO
Hybrid 2 days in the office (NY) Role
Customer Success Manager (Us)
By Burt Intelligence At , New York, 10010
Excellent organization, planning, and time management skills for handling multiple customer projects at once
A strong communicator and love to share your knowledge with customers, colleagues, and partners.
Experience in advertising, preferably publishing side
Experience managing enterprise relationships and daily customer interaction
Experience working closely with product teams to deliver customer excellence
Experience working with data platforms, SSPs, first and third-party vendors
Customer Success Manager - East
By Wiz At New York, NY, United States
3-5 years of Customer Success or relevant Account Management experience in SaaS organization
Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
Proven knowledge and experience in cloud technology and architecture, such as AWS, Azure, and/or GCP
Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
Hands on experience with software solutions in the application, cloud and security domains
Experience being accountable for the development and execution of a cross-cloud consumption plans, and operational health of the customer solutions deployed
Customer Success Coordinator Jobs
By Confidential At New York, United States
2 years previous experience in a Customer Success, Customer Coordinator, Account Management or a similar role
Relay customer feedback to the product management team
Perform risk management to minimize project risks
Ensure clear and consistent communication channels are established between Managed IT, XDR and Cybersecurity governance teams
Strong team player with creative and critical thinking capabilities
Exceptional organizational skills and ability to balance multiple projects with competing priorities
Manager, Customer Success Jobs
By Thoropass At New York, United States
Key Skillsets / Knowledge Requirements
1-2 years of experience in a leadership role overseeing expansion quotas
3-6 years of experience in a senior level customer facing & expansion role
Detail-oriented with strong organizational skills
Associates Degree or Relevant Experience
Experience in a SaaS startup preferred
Vp Of Customer Success At Ai Customer Insights Saas
By Grey Matter Recruitment At New York, United States
Director-level Customer Success, Account Management or similar experience
Manage and grow C-suite client relationships
$100m in funding from top investors
Circa 300 employees based in London, New York and multiple global offices
Partnered with the industry’s leading marketing automation/customer engagement platforms
Spearhead the US CSM practice
Customer Success Specialist Us
By Ventrata At New York, United States
Experience delivering client-focussed solutions to customer needs;
Excellent listening, negotiation and presentation abilities;
Strong verbal and written communication skills;
Experience from the SaaS environment is a plus;
Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
Responsible for annual negotiations with existing customers;
Customer Success Systems Manager
By TIDAL At New York, NY, United States
5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits
Salesforce Customer Success Manager
By Mason Frank International At New York, United States
At least 5 years of experience as an account manager in product or services consulting
Acting as an escalation point for clients or Delivery Managers/Project Managers
Thorough understanding of the Salesforce platform and its benefits for customers is essential
Demonstrated ability to manage and expand enterprise accounts
Excellent customer-facing skills with the ability to establish and nurture relationships
Managing a portfolio of 8-10 accounts
Customer Success Operations Manager
By TIDAL At New York, NY, United States
5+ years' experience in Call Center Management including operational expertise
Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
Manage an outsourced team of customer support advocates to the voice of the fan to the business
Identify friction within the fan experience and communicate to internal stakeholders and drive policy and process changes
Be knowledgeable with current SOW's and Amendments that are currently in place, and provide recommendations for needed changes
Work with vendor and our teams to manage any needed staffing adjustments related to manual projects
Customer Success Manager - Opportunity For Working Remotely
By VMware At New York, NY, United States
Become familiar with the fundamental capabilities and functionalities of VMware/Carbon Black products
Gain knowledge of the customer journey and health engagement meters each customer is measured on
Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
What are the benefits and perks of working at VMware?
Be assigned a portfolio of 38 small and medium sized customers within a given geographic region
Be introduced to many cross functional teams and learn how each team works with the Customer Success organization
Senior Customer Success Manager
By Ivalua At New York, NY, United States
Manage client expectations and desired outcomes using strong leadership, project management, presentation skills and business acumen.
Create and manage client reference-ability plans for assigned book of clients.
You will go through Ivalua's certification process to learn the Product.
Experienced in motivating customers to adopt new features or services
Strong knowledge in industry vertical procurement (Manufacturing, Automotive, Healthcare, Public Sector) is preferred.
Skills You Need To Succeed
Customer Success Enablement Manager
By Box At New York, NY, United States
Identify the knowledge and skills required for successful outcomes of all CSM roles
Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development
Align and execute programs that build foundational capability for role-based knowledge and skills
Create the tools and programs that support the knowledge, skill development and leader coaching
5+ years or experience as part of OR supporting a Customer Success organization
Demonstrated ability to establish and manage project priorities and timelines to achieve results
Enterprise Customer Success Manager, Us
By Multiverse At New York, NY, United States
5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; enterprise experience is a preferred
Build and manage relationships across senior business leaders
You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
You are commercially minded, with a passion for driving the growth of businesses
You have hustle & will go above and beyond to build Multiverse’s business
You are passionate about social mobility and doing social good and the idea of working for a mission-driven start-up excites you!

Are you passionate about helping customers succeed? We are looking for a Customer Success professional to join our team and help our customers reach their goals. You will be responsible for providing exceptional customer service, developing relationships with customers, and ensuring customer satisfaction. If you are an organized, detail-oriented individual with excellent communication skills, we want to hear from you!

Overview of Customer Success Customer Success is a role within an organization that focuses on ensuring customer satisfaction and loyalty. The customer success team works to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. This team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. Detailed Job Description of Customer Success The customer success team is responsible for developing relationships with customers, understanding their needs, and providing solutions to any issues they may have. They are also responsible for providing customer support, training, and onboarding. They will work to ensure that customers are getting the most out of their product or service, and that they are satisfied with the experience. They will also be responsible for tracking customer usage and engagement, and providing feedback to the product team. Customer Success Job Skills Required
• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Knowledge of customer service principles and practices
• Ability to analyze customer data and identify trends
• Ability to troubleshoot customer issues
• Ability to provide training and onboarding
• Knowledge of customer success best practices
Customer Success Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or customer success
• Knowledge of customer success best practices
• Knowledge of customer service principles and practices
• Knowledge of customer data analysis
• Ability to build relationships with customers
Customer Success Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer success best practices
• Knowledge of customer data analysis
• Knowledge of customer engagement strategies
• Knowledge of customer onboarding and training
Customer Success Job Experience
• Previous experience in customer service or customer success
• Experience in customer data analysis
• Experience in customer engagement strategies
• Experience in customer onboarding and training
Customer Success Job Responsibilities
• Develop relationships with customers and understand their needs
• Provide customer support and troubleshoot customer issues
• Track customer usage and engagement
• Provide feedback to the product team
• Provide training and onboarding
• Analyze customer data and identify trends
• Implement customer success best practices