Customer Solutions Specialist Jobs

This career area offers front-line involvement with fast-paced day-to-day McMaster-Carr operations.

We are committed to comprehensive benefits to support employees and their dependents, such as:

Work Location: Hybrid remote in Aurora, OH 44202

Zero-dollar premiums for medical, dental, pharmacy, and vision plans for employees, spouses, and dependents

100% tuition reimbursement for employees

College assistance for your dependents

Interact with, and provide support for Sales Management, Direct Sales Representatives and Alphatec Distributors.

Identifies process challenges and / or order fulfillment issues and elevates to appropriate management level for resolution.

Coordinates with Marketing, Legal, Medical Education, Regulatory and all other applicable departments for new product launches.

Attends product training sessions and maintains ongoing product knowledge.

Acknowledges and complies with all Department and company policies.

Excellent leadership ability and interpersonal communication skills

Demonstrated excellent written and verbal communication skills with proven client-facing experience.

2+ years of experience managing software implementation, workflows, delivery, and integration projects at a SaaS, CRM or Marketing company .

Strong documentation skills with the ability to create process and systems documentation in a clear, concise, and precise manner.

Experience with paperless processes or e-Sign (Electronic Signature) workflow solutions.

Highly organized with the ability to prioritize quickly and redirect resources when needed by customers and/or internal requirements.

Experience in CRM systems, SaaS, software implementation or a fast-growing startup is preferred.

Data entry of essential case data is of high accuracy and meets system requirements

Advanced reasoning and problem-solving abilities and planning skills

Provides exceptional customer experience to internal and external stakeholders

Processes and manages book of business while exceeding client expectations, SLAs, team and individual KPIs

Experience with multiple computer systems and programs

Effective communication and customer service skills

Knowledge and experience in a Healthcare environment with a keen sense of urgency.

People oriented enjoys working closely with other departments to create amazing Customer Experiences.

3+ years of customer service/dispatcher experience desired.

3+ years of call center experience desired.

Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude.

Proactive observation of internal processes submitting suggestions that will result in a positively enhanced customer experience.

Detail-oriented, able to effectively prioritize tasks and solid time management.

Experience (3+ years) in all of these areas is preferable:

Technical or Analytical Campaign Manager

Professional interpersonal skills, excellent written and verbal communication.

Hungry to learn and continuously grow your knowledge as the Product/Business evolves.

Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

Acknowledges receipt of complaints, grievances, and other adverse items, logs them accurately and on time and notifies appropriate parties promptly.

Excellent written, verbal, facilitation and presentation skills.

Strong analytical, problem solving and decision-making skills.

2+ years of experience in complains processing, preferably in the Bankcard processing industry.

BA/BS Finance, Economics, Business or other related field.

In depth knowledge of card transactions and Visa/MasterCard regulations preferred.

Strong analytical skills and working knowledge of Google Analytics.

Knowledge of audience segmentation, ideally candidate segments (e.g. campus recruiting, military, diversity, etc.).

Excellent presentation skills are required.

You'll be responsible for ownership of client presentations, as well as coordinating agendas aimed at efficient and productive meetings.

Strong understanding of programmatic and other performance media strategies

Combine data analysis and client feedback to create optimization strategies and provide solutions for complex campaigns to meet client objectives

Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency.

Prior experience in financial services or similar industry preferred.

Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience.

Bilingual skills (Spanish) are a plus.

Excellent listening, oral, and written communication skills.

Sales and/or persuasive negotiation skills.

Detail-oriented, able to effectively prioritize tasks and solid time management.

Experience (6+ years) in all of these areas is preferable:

Technical or Analytical Campaign Manager

Professional interpersonal skills, excellent written and verbal communication.

Hungry to learn and continuously grow your knowledge as the Product/Business evolves.

Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

Detail-oriented, able to effectively prioritize tasks and solid time management.

Experience (3+ years) in all of these areas is preferable:

Technical or Analytical Campaign Manager

Professional interpersonal skills, excellent written and verbal communication.

Hungry to learn and continuously grow your knowledge as the Product/Business evolves.

Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

Student loan and 529 educational assistance programs

Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency.

Prior experience in financial services or similar industry preferred.

Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience.

Bilingual skills (Spanish) are a plus. Excellent listening, oral, and written communication skills.

Attention to detail. Professional phone etiquette. Skip tracing skills preferred. Sales and/or persuasive negotiation skills.

Coordinate with the Instructor Manager for certification, mentoring, and review processes for Certified Instructors, as requested

Excellent organizational skills and ability to manage multiple tasks at the same time

Knowledge of educational research pertaining to instruction and PD in math/science

Review and revise current PD offerings annually, as related to the appropriate product

Track, document, and submit expenses related to job duties

Degree in math, science or math/science/elementary education

Carry out special projects as assigned by the manager, administrator, or executive

5+ years’ equivalent work experience

Network experience (firewalls, switches, routers, etc.)

Physical and Virtual server deployment experience

Interpersonal skills to interact with customers and co-workers

Minimum of 2 years’ experience with Windows Server, Microsoft Azure, and cloud infrastructure

Carry out special projects as assigned by the manager, administrator, or executive

5+ years’ equivalent work experience

Network experience (firewalls, switches, routers, etc.)

Physical and Virtual server deployment experience

Interpersonal skills to interact with customers and co-workers

Minimum of 2 years’ experience with Windows Server, Microsoft Azure, and cloud infrastructure

Collaborate with internal departments and outside vendors to collect and provide feedback on products and offerings

Excellent verbal and written communication skills

A solid technical knowledge foundation

Dental software and hardware experience preferred.

Excellent Interpersonal and communication skills when collaborating with partners and teammates.

This is not a C2C opportunity. Candidates who do not reside in the USA will not be considered.**

Excellent time management and multitasking skills

Minimum 2-3 years management experience

Job Knowledge, Skills & Abilities

Manages day-to-day activities related to incoming customer solutions needs and offers consistent suggestions for customer solutions contactflow.

Ability to understand and interpret packaging requirements and customer initiatives to ensure a successful customer experience.

Develops and manages training programs and methods to increase the efficiency of the team.

2 years’ experience in Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc. is preferred.

Excellent written and verbal communication skills

Well-organized, methodical thinker with excellent decision-making skills

Strong and creative problem-solving skills

Responsibilities and essential job functions include but are not limited to the following:

Receive and submit orders on behalf of customers.

then apply now to experience our culture and benefits which make us a Best in Class employer!

100% Remote - we're not going back to the office and here's why.

We have some other pretty cool benefits to make your life easier:

100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).

Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).

Being part of an award winning team,

This position is remote for candidates living in North America.

Effectively use and search the knowledge base, occasionally contributing new or updated content

Excellent communication skills, written and oral

Demonstrated ability to multi-task, prioritize, and manage customer expectations

Experience supporting and trouble-shooting web-based software applications

Preference for those with experience using diagnostic tools to help resolve customer issues