Customer Solutions Specialist Jobs

Apex Systems is recruiting for a Hybrid Customer Solutions Specialist to support a medical supply company in the Nashville, TN area! For immediate consideration, please send an updated copy of your resume to Tyniesha Nottingham at [email protected]**

Title: Customer Solutions Specialist

Duration: 12 months

Pay rate: $24/hr

Shift: 2nd Shift: 8 hours between 12pm -12am

Location: Hybrid; 3 days onsite, 2 days remote

Perks: Weekly Pay and Benefits

Job Summary

Serve as a primary point of contact for our internal and external customers that places high focus on improving the quality of our patients’ lives by quickly connecting care providers with solutions. As a Customer Solutions Specialist (CSS3), you work in the solutions center to provide customers with a customized experience by thoroughly and efficiently gathering customer information, documenting the customer needs, and educating the customer where applicable regarding their support entitlement.

Desired Characteristics:

• 3+ years of call center experience desired.
• Adaptable/flexible – enjoys doing work that requires frequent shifts n direction.
• An ideal candidate will be able to demonstrate a passion for assisting customers with a proven record of providing excellent customer support.
• Proficient in Microsoft Suite and CRM programs.
• Works well under pressure and able to operate in a multi-tasking environment.
• Skilled at problem solving, decision making, negotiations and ability to navigate complex situations that may involve life-threatening situations for customers in a professional manner.
• Knowledge and experience in a Healthcare environment with a keen sense of urgency.
• 3+ years of customer service/dispatcher experience desired.
• People oriented enjoys working closely with other departments to create amazing Customer Experiences.
• Must willing to work a flexible schedule, including evenings, nights, weekends and holidays.

Customer Support

• Proactive observation of internal processes submitting suggestions that will result in a positively enhanced customer experience.
• Reconfirms customers’ needs by asking probing questions.
• Provides excellent customer support via multiple channels to internal and external customers.
• Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude.
• Responsible for verification of, and correct documentation relating to, internal/external customers request for service.
• Responsible for monitoring and managing functional accounts/queues to ensure Service Level Agreements adherence in the following queues:
• Understands the relationship between individual performance and customer expectations.
• Uses tools and applications simultaneously to quickly connect care providers with solutions.
• Able to adapt to change or unfamiliar situations in a dynamic setting.
• Serves as the initial contact to technical and Clinical support, Parts ID, Field Engineers and Bench Repair teams.
• Customer Call back, Onsite Labor, Dispatch Board, Entitlement verification, PO Hold, Cancel Cases, Web Case/Contact to Closure, C-Connect, C3 (Chillers – Cryogen), Sales/Installs

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.