It Solutions Specialist Jobs

JOB TITLE: IT Solutions Specialist (Level 2 Support)

REPORTS TO: IT Manager – Infrastructure and Operations

EXEMPT/NON-EXEMPT: Exempt

DIVISION: Corporate Resources – Information Technology

GENERAL DESCRIPTION – Summary

The IT Solutions Specialist serves on the Information Technology Infrastructure and Operations Support Team. The IT Solutions Specialist is responsible for overseeing the daily internal support of the company’s PC’s, Servers, printers, network, and related equipment at all locations. This position will involve network maintenance, hardware maintenance, application upgrades, operating system support, and Active Directory management.

The IT Solutions Specialist will be responsible for prioritizing, documenting, and executing tasks in a fast-paced environment while consistently demonstrating a high level of commitment and passion for client service through email, phone and in-person hands-on support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Responsible for maintaining technology inventory
• Managing Microsoft Cloud Technologies
• Provides Level 2 support and handles escalated tickets
• Create, share, and update documentation for internal and external systems
• Provide VoIP system support to end-users
• Communicate with vendors for technology service requests
• Engage in professional development to maintain and improve professional competence, enhance career progression, and keep abreast of new technologies and regulatory compliances.
• Monitor, triage, resolve any assigned tickets in the help desk system
• Travel to local offices as needed
• Assist with maintaining desktop, laptop, and hardware inventory
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations
• Provide afterhours support as needed
• Carry out special projects as assigned by the manager, administrator, or executive
• Provide advanced hardware and software technical support to Infrastructure and Operations support team
• Assist with technology needs for employee onboarding, agency meetings, technology training sessions, office moves, and acquisitions
• Perform individual and/or group employee training to both new hires and exiting employees
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

· A Bachelor’s degree is required, preferably in the field of Computer Science

• Microsoft Certified Professional
• Physical and Virtual server deployment experience
• Demonstrate strong organizational skills and ability to multi-task.
• Proven leadership skills
• The ability to understand the implications of new information for both current and future problem-solving and decision-making
• CompTIA Network+
• Microsoft Azure Fundamentals AZ-900
• Preferred Certifications:
• Interpersonal skills to interact with customers and co-workers
• Ability to use logic and reasoning to troubleshoot a vast array of technical issues as they arise
• The ability to communicate information and ideas in speaking so others will understand you
• Minimum of 2 years’ experience with Windows Server, Microsoft Azure, and cloud infrastructure
• Ability to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
• Network experience (firewalls, switches, routers, etc.)
• Strong written and verbal communication skills, as well as customer-service skills with the ability to work effectively with diverse groups of people at various levels within an organization
• 5+ years’ equivalent work experience
• CompTIA Security+

BEHAVIOR STANDARD

Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. All employees are expected to behave in a manner consistent with the corporate values of Driven, Excellent and Together.

WORKING CONDITIONS

Fast-paced, multi-tasking environment requiring tolerance for schedule change and disruption with potential for travel.

JOB PERFORMANCE STANDARDS

The job description is intended to describe the essential responsibilities The Horton Group requires. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential functions.

PHYSICAL REQUIREMENTS

Ability to:

· Perform work on a computer for extended periods of time

· Sit/stand for extended periods of time in work area

· Grasp objects using your fingers (fine motor skills)

· Communicate and speak in a clear, concise and professional manner both in person and on the telephone.

· Travel by air or ground transportation as required in performing job duties.

· Be able to lift and carry objects that weigh a minimum of 40 pounds

Nothing in this job description or in any other written documents or forms maintained by The Horton Group, creates, or may be deemed to create, an employment contract between The Horton Group and any of its employees.

The Horton Group reserves the right to revise the contents of this job description, at any time, without prior notice to its employees.

This job description supersedes any previous oral or written job descriptions.