Register
Recruit Create CV

Customer Satisfaction Team Lead Jobs

Customer Engagement Team Lead
By Employer Direct Healthcare At Dallas, TX, United States
Handle Manager level escalated calls to salvage member experience and provide exceptional service
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Assist Supervisors in getting answers to questions, resolution to issues, and support for initiatives which help improve the member experience journey
Lead projects and initiatives within Member Services team to enhance CA and member experience
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
Team Lead, Customer Service
By CPSI At , Remote
Strong organizational, multi-tasking, and time-management skills.
Works closely with division and executive management
Communicate all corporate matters in a positive and timely manner as directed by Corporate Communications or senior management.
Associates degree or a combination of relevant education and equivalent experience.
Robust benefits offering, including 401(k)
Exceptional at all duties & mentors all employees at and below the level of Manager.
Customer Satisfaction & Logistics Jobs
By Wedding Packages NYC At New York City Metropolitan Area, United States
Provide knowledgeable answers to questions about services, pricing and availability
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Communicate with customers via phone, email and chat
Work with our vendors to meet customer's needs
Reach out to diverse media outlets daily to ensure that Wedding Packages maintains its media presence.
Customer Satisfaction Leader (Csl)
By GE Gas Power At , , Il $192,600 a year
Minimum of 5-7 years of knowledge and experience within the power plant field services or contract management
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Manage Digital and Total plant solutions agreements and coordinate with functional groups
Experience planning and executing outages.
Strong quality background with Black Belt certification
Customer Support Team Lead
By Apex Systems At United States
Do you pride yourself in having delightful customer support skills?
Do you have leadership experience?
Handle any escalations in a professional, knowledgeable manner
Introduce new and innovative processes that improve our service delivery/experience and drive customer satisfaction
Maintain process and workflow knowledge through direct contribution to ticket production
Experience providing customer service, ideally in the video game industry.
Customer Service Team Lead
By PayZen At San Francisco, CA, United States
2+ years in customer service leadership role and team management skills
Collaborate with management to develop and implement customer service policies, procedures, and quality assurance measures
Identify areas for service improvement and implement strategies to enhance the overall customer experience
Stay updated on product knowledge, policies, and procedures to assist team members and address customer inquiries
Provide ongoing coaching and feedback to team members to enhance their performance and address skill gaps
5+ years of previous experience in a customer service role or similar position
Customer Care Team Lead
By Fubo At United States
Lead the team to provide world-class customer experience
3+ years of team leadership experience, preferably in a contact center industry
Experience in tech support for TV/streaming preferred
Above-average knowledge of tech-related elements and troubleshooting tech devices (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Strong written communications and presentation skills
Fubo provides a highly competitive compensation based on experience and market standards
Team Lead, Customer Care (Life)
By Transamerica At United States
Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations
Lead or assist with project initiatives, including providing requirements and testing.
Build proactive and meaningful customer relationships, with a focus on improving the customer experience.
Associate's degree or equivalent experience.
Two years of call center/customer service experience, preferably in the insurance/financial services industry or related field.
Communication, interpersonal and listening skills.
Customer Operations Team Lead
By Clipboard Health At United States
Oversee headcount and manage schedules based on anticipated demand volumes
Manage personnel and scheduling requests for Marketplace Operations direct reports
Delegate specific responsibilities to team members as appropriate
Skilled at basic data analyses, including multivariable regression, hypothesis testing, and service line optimization
Excellent written and verbal communication skills; ability to deeply empathize and communicate with Clipboard’s customers
Provide weekly feedback to direct reports that meet Clipboard Health standards for quality feedback
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Phoenix, AZ, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.
Customer Service Team Lead
By AppleOne Employment Services At Dallas-Fort Worth Metroplex, United States
▪ Report customer service team progress to management.
▪ Computer literate to include Word, Access, and intermediate skills on Excel
▪ Proven experience reading and understanding technical manuals
▪ Must have excellent phone and written communication skills
▪ 4 years directly related experience in Customer Service
▪ Knowledge of CSI and ACT a plus
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Customer Satisfaction Leader Jobs
By GE Power At New York, United States

The Customer Satisfaction Leader will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, time and ...

Customer Service Team Lead
By REVOLVE At Cerritos, CA, United States
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories
• Experience with Microsoft word and excel
• 2+ years in customer service, help desk or call center experience in a retail environment
Sr. Manager, Customer Satisfaction
By Coach At Jacksonville, FL, United States
5+ years of supervisory/management experience preferred
Excellent organizational, prioritization and time-management skills.
Work with leadership to conduct reviews and personal development plans as defined in the Performance Management process.
Collaborate with senior management, and third parties to translate business objectives into data analytics strategic/tactical business and systems development plans.
Manage ad-hoc and special projects as requested by Senior Leadership.
Work with the Voice of the Customer Analyst team to create/update appropriate lexicons and manage the interaction analytics dashboards.
Coordinator- Quality And Satisfaction
By Beloit Health System At , Beloit, 53511, Wi

Hours per week: 40 per week

Team Lead Customer Operations
By KPS Global LLC At Fort Worth, TX, United States
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Associate Degree preferred, will consider experience in lieu of
2 years’ experience in Customer Service with estimating in engineered to order product.
Ability to set clear expectations and hold others accountable
Customer Service Team Lead - Follow-Up Team
By SMS Assist, L.L.C. At Chicago, IL, United States
Carry out daily performance management of all the CSR’s in the team.
Provide Management Information data as required
Proficient in basic people management processes
Train, develop and manage their respective team and its members.
Monitor and ensure that their team is compliant with the guidelines of the SMS Employee Handbook and departmental requirements.
Communicate any process or performance concerns to Managers on a timely basis.

Are you a customer service leader looking to make a difference? Join our team and help us create an exceptional customer experience! As our Customer Satisfaction Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. You will also be responsible for developing and implementing customer service strategies to ensure customer satisfaction. If you are passionate about customer service and have the drive to make a difference, this is the job for you!

Overview:

The Customer Satisfaction Team Lead is responsible for leading a team of customer service representatives to ensure customer satisfaction. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and lead a team. The Customer Satisfaction Team Lead will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer satisfaction.

Detailed Job Description:

• Lead a team of customer service representatives to ensure customer satisfaction.
• Develop and implement customer service strategies to ensure customer satisfaction.
• Monitor customer service operations and ensure customer satisfaction.
• Provide feedback and guidance to customer service representatives.
• Resolve customer complaints and inquiries in a timely manner.
• Monitor customer service performance and provide feedback.
• Develop and implement customer service policies and procedures.
• Ensure customer service representatives are following customer service standards.
• Train and mentor customer service representatives.
• Maintain customer service records and reports.
• Monitor customer feedback and suggest improvements.

What is Customer Satisfaction Team Lead Job Skills Required?

• Excellent communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Ability to motivate and lead a team.
• Knowledge of customer service principles and practices.
• Knowledge of customer service software, databases, and tools.
• Ability to handle customer complaints and inquiries.
• Ability to analyze customer feedback and suggest improvements.
• Ability to work in a fast-paced environment.

What is Customer Satisfaction Team Lead Job Qualifications?

• Bachelor’s degree in Business Administration, Customer Service, or related field.
• At least 3 years of experience in customer service or related field.
• Proven track record of leading and motivating a team.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and customer service software.

What is Customer Satisfaction Team Lead Job Knowledge?

• Knowledge of customer service principles and practices.
• Knowledge of customer service software, databases, and tools.
• Knowledge of customer service strategies and techniques.
• Knowledge of customer service regulations and standards.

What is Customer Satisfaction Team Lead Job Experience?

• At least 3 years of experience in customer service or related field.
• Proven track record of leading and motivating a team.
• Experience in developing and implementing customer service strategies.
• Experience in resolving customer complaints and inquiries.
• Experience in monitoring customer