Customer Satisfaction Leader Jobs

The Customer Satisfaction Leader will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, time and material program management. The role will interact with members of the customer service, parts and transactional services, field service and other teams. The position will develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer. The Customer Satisfaction Leader will also oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE. The successful candidate will possess experience working with customer leadership teams and planning and executing outages.