Team Lead Customer Operations

The Team Lead of customer operations will be accountable providing day to day management for the assigned team. This will include answering questions regarding quotes, orders and other customer related opportunities, managing efficient and responsive communication with customers and vendors, approval of time and time off requests, and responsible for ensuring adequate coverage based on the volume of the team. Further, the Team Lead will escalate as needed any issues and/or concerns through the chain of command and provide daily reporting and KPI attainment.
Required Skills

• Strong emphasis on Math and Technical skills
• Strong MS Office skills
• Strong verbal and written communication skills
• Ability to be a self-starter and work independently
• Detail oriented
• Strong prioritization, multi-tasking and organization skills
• Ability to set clear expectations and hold others accountable

Required Experience

• 2 years’ experience in Customer Service with estimating in engineered to order product.
• Associate Degree preferred, will consider experience in lieu of