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Customer Satisfaction Team Lead Jobs

Customer Satisfaction Coordinator - Part-Time
By Dahl Consulting At Brooklyn Park, MN, United States
Update or create process documentation for management of each survey.
Manage execution of multiple CX Surveys across Polaris including ongoing maintenance, managing updates, and ensuring accuracy of data files.
Project manage any modifications to existing surveys.
Manage monthly task required to keep some CX programs running, with a strong attention to detail.
One to three years experience in business environment
Process oriented, ability to manage multiple projects and streamline process.
Customer Service Team Lead
By Raley's Supermarkets At , Roseville, 95747, Ca $25.61 an hour
Scholarship opportunities for continued education
Must display exceptional leadership skills; excellent interpersonal and communication skills.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
A Customer Service Team Leader responsibilities include
Team Lead, Customer Resolutions
By Ocwen Financial At , Saint Croix, Vi
Support employee career development by providing employees with opportunities to develop their knowledge, skill and abilities and conducting candid career conversations.
Well organized with strong time management skills.
Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule.
To perform this job successfully, an individual must have the following education and/or experience:
Minimum of three (3) years of experience in collections, customer service or other customer/client interfacing role required
Experience in a leadership capacity preferred
Customer Service Team Lead
By SunSource At Houston, TX, United States
Knowledge of industrial/hydraulic hose and gasket industry preferred
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Works with account managers to keep account activities up to date
Sell industrial and hydraulic hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Customer Service Team Lead
By Humans Doing At Atlanta, GA, United States
1-2 years experience as Team Lead/Manager in a call center.
Prepare, compile, and sort documents for mail received
Check source documents for accuracy
Verify data and correct data where necessary
Obtain further information for incomplete documents
Scan and upload documents with communication in debt counseling and or Bankruptcy
Customer Service Team Lead
By Maine Lobster Now At Saco, ME, United States
Manage corporate orders and large client orders.
Excellent verbal and written communication skills
Extensive knowledge of customer service procedures and principles
Ability to train and onboard new (typically remote) customer service agents.
2+ years experience in a customer service role required
Previous experience in a leadership role preferred
Customer Experience Team Lead
By Privia Health At United States
1+ of Previous management/leadership experience preferred
Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
High School Diploma required, advance certification a plus
Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
Accessibility to secure, quiet work space with high-speed internet to work remotely
Customer Service Team Lead
By LugLess At United States
Looking for a place to grow your skills as a manager and business and team leader
Identifying areas to improve technology and working with our product managers to affect changes
Experienced as an effective Customer Service team leader
An excellent communicator - with polished written and oral communication skills
Skilled at conflict resolution and problem solving
Supporting an excellent LugLess customer experience, through tasks such as:

Are you a customer service leader looking to make a difference? Join our team and help us create an exceptional customer experience! As our Customer Satisfaction Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. You will also be responsible for developing and implementing customer service strategies to ensure customer satisfaction. If you are passionate about customer service and have the drive to make a difference, this is the job for you!

Overview:

The Customer Satisfaction Team Lead is responsible for leading a team of customer service representatives to ensure customer satisfaction. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and lead a team. The Customer Satisfaction Team Lead will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer satisfaction.

Detailed Job Description:

• Lead a team of customer service representatives to ensure customer satisfaction.
• Develop and implement customer service strategies to ensure customer satisfaction.
• Monitor customer service operations and ensure customer satisfaction.
• Provide feedback and guidance to customer service representatives.
• Resolve customer complaints and inquiries in a timely manner.
• Monitor customer service performance and provide feedback.
• Develop and implement customer service policies and procedures.
• Ensure customer service representatives are following customer service standards.
• Train and mentor customer service representatives.
• Maintain customer service records and reports.
• Monitor customer feedback and suggest improvements.

What is Customer Satisfaction Team Lead Job Skills Required?

• Excellent communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Ability to motivate and lead a team.
• Knowledge of customer service principles and practices.
• Knowledge of customer service software, databases, and tools.
• Ability to handle customer complaints and inquiries.
• Ability to analyze customer feedback and suggest improvements.
• Ability to work in a fast-paced environment.

What is Customer Satisfaction Team Lead Job Qualifications?

• Bachelor’s degree in Business Administration, Customer Service, or related field.
• At least 3 years of experience in customer service or related field.
• Proven track record of leading and motivating a team.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and customer service software.

What is Customer Satisfaction Team Lead Job Knowledge?

• Knowledge of customer service principles and practices.
• Knowledge of customer service software, databases, and tools.
• Knowledge of customer service strategies and techniques.
• Knowledge of customer service regulations and standards.

What is Customer Satisfaction Team Lead Job Experience?

• At least 3 years of experience in customer service or related field.
• Proven track record of leading and motivating a team.
• Experience in developing and implementing customer service strategies.
• Experience in resolving customer complaints and inquiries.
• Experience in monitoring customer