Customer Satisfaction Team Lead Jobs in North Carolina , Employment

Are you a customer service leader looking to make a difference? Join our team and help us create an exceptional customer experience! As our Customer Satisfaction Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service. You will also be responsible for developing and implementing customer service strategies to ensure customer satisfaction. If you are passionate about customer service and have the drive to make a difference, this is the job for you!

Overview:

The Customer Satisfaction Team Lead is responsible for leading a team of customer service representatives to ensure customer satisfaction. This role requires excellent communication and problem-solving skills, as well as the ability to motivate and lead a team. The Customer Satisfaction Team Lead will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer satisfaction.

Detailed Job Description:

• Lead a team of customer service representatives to ensure customer satisfaction.

• Develop and implement customer service strategies to ensure customer satisfaction.

• Monitor customer service operations and ensure customer satisfaction.

• Provide feedback and guidance to customer service representatives.

• Resolve customer complaints and inquiries in a timely manner.

• Monitor customer service performance and provide feedback.

• Develop and implement customer service policies and procedures.

• Ensure customer service representatives are following customer service standards.

• Train and mentor customer service representatives.

• Maintain customer service records and reports.

• Monitor customer feedback and suggest improvements.

What is Customer Satisfaction Team Lead Job Skills Required?

• Excellent communication and interpersonal skills.

• Excellent problem-solving and decision-making skills.

• Ability to motivate and lead a team.

• Knowledge of customer service principles and practices.

• Knowledge of customer service software, databases, and tools.

• Ability to handle customer complaints and inquiries.

• Ability to analyze customer feedback and suggest improvements.

• Ability to work in a fast-paced environment.

What is Customer Satisfaction Team Lead Job Qualifications?

• Bachelor’s degree in Business Administration, Customer Service, or related field.

• At least 3 years of experience in customer service or related field.

• Proven track record of leading and motivating a team.

• Excellent organizational and time management skills.

• Ability to work independently and as part of a team.

• Proficient in Microsoft Office Suite and customer service software.

What is Customer Satisfaction Team Lead Job Knowledge?

• Knowledge of customer service principles and practices.

• Knowledge of customer service software, databases, and tools.

• Knowledge of customer service strategies and techniques.

• Knowledge of customer service regulations and standards.

What is Customer Satisfaction Team Lead Job Experience?

• At least 3 years of experience in customer service or related field.

• Proven track record of leading and motivating a team.

• Experience in developing and implementing customer service strategies.

• Experience in resolving customer complaints and inquiries.

• Experience in monitoring customer