Customer Relationship Representative Jobs

Issue benefits including Health, HSA, Dental, Vision, and Life insurance

Innate ability to communicate well with almost anyone.

Reliably able to commute or planning to relocate to Deer Park, IL

Motivated by growth opportunities (we LOVE to hire from within)

Must be able to pass background check & urinary drug screening

Conduct reviews every 90 days to begin and annually thereafter

Strong relationship development and management skills, good interpersonal skill set.

Strong time management skills, attention to detail and outstanding follow-up skills.

Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software.

Strong listening skills and ability to correlate customer thoughts into company action.

Experience delivering client-focused solutions to customer needs.

Proven ability to manage multiple complex activities at a time.

3-5 years of proven account management or other relevant experience preferred.

Excellent time and project management skills. You're always looking to improve inefficient processes

Execute other activities as assigned by the Customer Care Manager or Director of Customer Experience.

This could be a remote opportunity for someone who has previous cabinetry experience.

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail

Manage long and short-term customer success metrics and deliverables such as FCR, NPS, Customer Effort Scores, etc.

Influence decisions and effective changes that improve the customer experience.

Bachelor's degree from 4-year accredited university or equivalent experience

Minimum 10 years experience in a direct supervisory role and proven success in managing a cross functional team

Detail-oriented with strong process, organizational and oral/written communication skills.

Strong oral and written communication skills, including virtual and electronic communications

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Acts as a single point of contact for a specific account or accounts.

Excellent Verbal and Written Communication Skills

Ability to multitask, prioritize and manage time effectively

Assist with planning company events

Ability to successfully plan and execute projects

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Acts as a single point of contact for a specific account or accounts.

3 to 5 years of Customer Service or Account Management experience

Excellent stakeholder management skills at all levels of organization including executive management

Effective decision-making and change-management skills

Strong project management and organization skills

Lean/ Six Sigma (First Choice) experience and/or certification desired

Deploy account strategy and tactical plans for customer portfolio, aligning with the Regional Sales Manager (RSM).

Proficiency in Smartsheet and/or project management software

Employee Benefits offered for full time employees and include: Medical/Dental/401K/etc.

Experience delivering/presenting client-focused solutions to customer needs

Proven ability to manage multiple complex activities at a time

Customer-focused and superior follow-up skills

Effective problem resolution (proactively) and decision-making abilities.

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Compensation is commensurate with experience

Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.

Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication, and turnaround requirements.

Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.

Must have critical thinking skills and the ability to develop solutions for complex situations.

Ability to learn processing turnaround requirements and be an advocate for order throughput.

Develop and maintain a comprehensive understanding of processing capabilities, as well as Quality System, general procedures, and applicable industry standard specifications.

Manage long and short-term customer success metrics and deliverables such as FCR, NPS, Customer Effort Scores, etc.

Influence decisions and effective changes that improve the customer experience.

Bachelor's degree from 4-year accredited university or equivalent experience

Minimum 10 years experience in a direct supervisory role and proven success in managing a cross functional team

Detail-oriented with strong process, organizational and oral/written communication skills.

Strong oral and written communication skills, including virtual and electronic communications

Resolve client questions and disputes on product billing or invoicing and track product license management regarding compliance and usage

Bachelor's degree in business related field, or equivalent experience

2+ years of product, solutions, and/or technical customer support experience in a comparable environment

Work from Home, in-office, or hybrid

Under guidance from the sales team, may assist the contract process to include support for SOWs, ARs, POs, IVRs and OPNs

Help with global product issues, recovery, and client communication including after action summaries and organize and participate in product demonstrations

Knowledge of, with the ability to extract, agency administration data from all sources and systems

1-3 years of experience in a Customer Service role.

Insurance experience preferred, but not required

Manages own work and takes responsibility for actions and decisions

Strong verbal and written communication skills. Demonstrated ability to interact with a variety of customers

Full Suite of Medical Benefits

- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

- Proficiency in using customer relationship management (CRM) software and other relevant tools.

- Previous experience in luxury customer service, preferably within the travel industry or related field.

- Exceptional interpersonal and communication skills, both written and verbal.

- A genuine passion for delivering outstanding customer experiences and exceeding expectations.

- Demonstrated problem-solving and conflict resolution abilities.

Professional or personal experience supporting individuals with disabilities preferred

Minimum of one year of experience in customer service and/or sales

Excellent interpersonal, analytical and critical thinking skills

Excellent written and verbal communication skills

Client Relationship Specialist - Remote

Competitive compensation: $16.00 - $17.00 per hour PLUS quarterly bonuses based on performance.

High school diploma or equivalent or relevant experience in lieu of educational requirement.

Documents interactions and provides feedback to manager on recurring issues.

Recognizes similar problems to past experiences and precedents.

Consistently acts according to our customer experience standards, including:

Strong relationship-building and interpersonal skills.

Previous property-and-casualty insurance industry experience.

Comprehensive benefits package offered for eligible employees:

Manages all follow-up functions with the account, post set-up.

At least 2 years of related experience

Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

We recognize our veterans by offering a company paid day off for Veterans Day

Compensation is commensurate with experience

Key Skills and Experience Required

Track sales reports, keeping detailed accounts & status reports, and perform data entry.

Manage administrative and analytical duties. Analyse large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.

Apply financial acumen and analytical skills to build and execute a successful strategy.

Coordinate with customer team members to improve and manage the analytical reporting along with providing the support for sales.

Advanced abilities with Power BI, Retail Link, NOVA, Netsuite systems.

1-2 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role

Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience

Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap

Ability to prioritize, execute projects, and manage time effectively

Drive customer satisfaction and growth among a portfolio of our existing customers

Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement