Customer Relationship Manager (Walmart)

About the job

Our Company

Alani Nutrition is a health and wellness brand that sells supplements, fitness snacks, and energy drinks through ecommerce and retail partnerships. Alani Nu is on pace to grow revenue by 3X-4X from 2020 to 2021 and again in 2022 due to growth in the retail market. Alani Nu’s goal is to be the go-to ‘Better for You Brand’ for everything from everything from nutritional supplements, energy drinks, snacks and much more.

The role

Alani Nu is rapidly growing, and we are currently seeking an Account Manager to join our team. The individual will work on a team to accomplish tasks and projects that are instrumental to the company’s financial and operational success. Our continued growth and industry expertise allow us to provide excellent opportunities for career development and advancement. The Key Account Manager will be responsible for all necessary functions related to the Walmart account.

Key Responsibilities

• Cultivate and foster strong working relationships with retail buyers and replenishment teams.
• Apply financial acumen and analytical skills to build and execute a successful strategy.
• Generate internal and external reporting.
• Serve as reference point for internal cross functional areas and external customers alike through feedback, documentation & information.
• Manage administrative and analytical duties. Analyse large data sets to gauge performance, identify opportunities, understand trends, and ultimately deduct actionable insight.
• Coordinate with customer team members to improve and manage the analytical reporting along with providing the support for sales.
• Lead the review and resolution of customer issues.
• Manage the entire order process ensuring the plan is properly executed; including initial shipments, replenishment orders, modular/display commitments as well as overseeing order processing, order shipping and delivery cycle.
• Track sales reports, keeping detailed accounts & status reports, and perform data entry.
• Maintain retail execution data and customer information in assigned resources/tools.
• Coordinate meetings with top customers to discuss open topics.

Key Skills and Experience Required

• Strong analytical, communication and presentation skills.
• Bachelor’s Degree in Business, Communications or related field.
• Ability to multi-task and prioritize while communicating effectively.
• Ability to learn new software quickly.
• 6+ years of related experience.
• Ability to accurately execute solutions and implement new processes.
• Exceptional follow up and organizational skills.
• Proactive, self-starter, solutions oriented, embraces change, entrepreneurial spirit.
• Strong Microsoft Office Excel skills.
• Advanced abilities with Power BI, Retail Link, NOVA, Netsuite systems.
• Eager to work in a fast-paced environment and partner with cross-functional teams.

Compensation and Benefits Details

• Bonus - eligible based on individual and company performance
• Salary (exempt employment)
• 401(k) with employer match
• Benefits - Health, Dental, and Vision
• PTO and paid holidays