Customer Relationship Specialist Jobs

We are Hiring! Client Relationship Specialist

Location: San Diego

Why choose Palomar?

Palomar is a rapidly growing and innovative insurer focused on providing specialty insurance to residential and commercial customers. Palomar welcomes the best and brightest to our thriving team. Guided by an entrepreneurial spirit, Palomar is building a dynamic and diverse team.

Join a company built on a culture of agility, innovation and authenticity that delivers peace of mind and protection to individuals and businesses impacted by adversity.

Want to learn more about our exciting journey? https://ir.plmr.com/corporate-profile/default.aspx

The Details:

Responsible for customer service and sales support to Palomar producers, strategic partners and insureds.

What will you do?:

• Provide technical assistance and training to Palomar partners and customers on Palomar Automated Submission System (PASS)
• Assist with all aspects of Agency Administration customer service requests including, but not limited to: endorsements, cancellations, mortgagee requests and other policy changes.
• Ability to interact with Palomar customers at all levels
• Collaborate with Operations team with on boarding activities for new agents and brokers
• Actively promote all Palomar products and services to agents, brokers and strategic partners
• Assist new and existing Palomar partners and customers with questions on Palomar products and services
• Knowledge of, with the ability to extract, agency administration data from all sources and systems

What we are looking for:

• Exhibits integrity and acts with sense of urgency
• Manages own work and takes responsibility for actions and decisions
• Strong verbal and written communication skills. Demonstrated ability to interact with a variety of customers
• Ability to handle heavy call volume
• Proficient in Microsoft suite of programs including, but not limited to: Word, Excel and Power point
• Takes initiative and works independently
• Ability to multitask and flexibility to handle different tasks
• 1-3 years of experience in a Customer Service role.
• Sets clear direction by defining goals and opportunities
• Associates degreed preferred but not required
• Insurance experience preferred, but not required

We love people who want to:

• Work in an agile environment, with a resilient mindset to find creative solutions to challenges.
• Collaborate and celebrate diverse perspectives, promoting inclusivity and equality.
• Do the right thing with strong conviction and integrity.
• Be bold and innovative to help make an impact.
• Build strong relationships through transparency, trust, and respect for each other.

If you thrive in a dynamic environment, and like working with happy, authentic, talented people, you'll enjoy a career with Palomar!

What will you get in return?

• Regular company-wide social events (even virtually!)
• Headspace Paid Subscription
• 401k with 3% automatic Employer Contributions
• Competitive PTO + Holiday Program
• Work From Home Stipend
• Hybrid Work Environment
• Professional Development Assistance
• Career Exploration Opportunities
• Full Suite of Medical Benefits
• To learn more visit us at www.plmr.com
• Long Term Financial Incentives – STOCK!

Diversity at Palomar

At Palomar, we are committed to diversity, equality and inclusion in all facets of the organization. We have built an open culture that celebrates the diversity of our workforce, while actively championing equality and inclusion practices that make us a company people want to work with and work for.

We believe that diversity, equality and inclusion yields greater organizational creativity and productivity, which helps us serve our customers and partners more effectively. Delivering on our diversity commitment returns greater value to our shareholders and ultimately makes a positive impact to the communities in which we do business and to the people who live in them

Accommodations:

Palomar will consider reasonable accommodations to ensure a qualified applicant with a disability can be considered for the position. Palomar will also consider necessary modifications to the physical work environment, or to the way a job is usually performed, so an individual with a disability can perform the essential functions of the position. Additional accommodations will be considered that enable an employee with a disability to enjoy equal benefits and privileges of employment like those that are enjoyed by other employees without disabilities.

For more information about our company, visit us at www.plmr.com. Palomar is an Equal Opportunity Employer.

No phone calls or agency solicitation please

Pay Range: $40,000- $60,000

The above pay range is for all US-based roles based on function and level, benchmarked against companies of similar size and scope. To be compliant with local legislation as well as provide greater transparency to candidates, we disclose salary ranges on all job postings regardless of the desired job location. We also offer a competitive annual discretionary bonus program and the opportunity for annual long-term incentive stock grants. In addition, we offer a highly competitive benefits package. Final offer amounts are determined by multiple factors, including candidate experience and qualifications, and may vary from the amounts listed above.

CCPA Job Applicant: https://plmr.com/wp-content/uploads/2021/05/PLMR-CCPA-Job-Applicant-Notice.pdf